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Maintenance Policy
A reoccurring maintenance window is scheduled two times weekly on Tuesday and Thursday for improving and optimizing our service. While the performed tasks are not expected to impact the service in any way, the maintenance time will be regionalized to be least impactful for each region. Admin or end-user impacting service updates are not part of this general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.
Scheduled Maintenance #63948:
Status:Ongoing
Start:18/Nov/2024 14:00 (UTC)
End:-

Affected Resources:
  • Frankfurt III
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63860:
Status:Ongoing
Start:04/Nov/2024 19:35 (UTC)
End:-
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63973:
Status:Planned
Start:23/Nov/2024 07:00 (UTC)
End:23/Nov/2024 11:00 (UTC)

Affected Resources:
  • Frankfurt III
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63955:
Status:Finished
Start:19/Nov/2024 08:15 (UTC)
End:19/Nov/2024 09:00 (UTC)

Affected Resources:
  • Frankfurt III
  • Frankfurt IV
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63943:
Status:Finished
Start:18/Nov/2024 18:00 (UTC)
End:18/Nov/2024 22:00 (UTC)

Affected Resources:
  • Frankfurt III
  • Paris I
  • Singapore I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63932:
Status:Finished
Start:18/Nov/2024 15:00 (UTC)
End:18/Nov/2024 19:00 (UTC)

Affected Resources:
  • Management Access
Skyhigh Security will be running a maintenance activity to support the latest Chrome changes.We do not expect any services to be impacted, however, you may notice temporary inconsistencies during this period. Reach out to support if you need further assistance
Scheduled Maintenance #63935:
Status:Finished
Start:16/Nov/2024 15:00 (UTC)
End:16/Nov/2024 16:00 (UTC)

Affected Resources:
  • Management Access
Skyhigh Security will be performing a maintenance activity to ensure that our systems remain secure and up-to-date with the latest features and functionalities provided by our infrastructure partners. During the upgrade, we anticipate some impact on Skyhigh’s services.Please reach out to support if you need assistance. We apologize for any inconvenience this may cause.
Scheduled Maintenance #63934:
Status:Finished
Start:16/Nov/2024 04:30 (UTC)
End:16/Nov/2024 17:00 (UTC)

Affected Resources:
  • Chicago, IL I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63930:
Status:Finished
Start:14/Nov/2024 18:00 (UTC)
End:14/Nov/2024 22:00 (UTC)

Affected Resources:
  • Frankfurt III
  • Paris I
  • Singapore I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63918:
Status:Finished
Start:12/Nov/2024 14:00 (UTC)
End:12/Nov/2024 14:30 (UTC)

Affected Resources:
  • Amsterdam I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63897:
Status:Finished
Start:09/Nov/2024 04:30 (UTC)
End:09/Nov/2024 10:30 (UTC)

Affected Resources:
  • Dallas, TX
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63898:
Status:Finished
Start:09/Nov/2024 02:30 (UTC)
End:09/Nov/2024 04:30 (UTC)

Affected Resources:
  • London I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63889:
Status:Finished
Start:07/Nov/2024 09:15 (UTC)
End:07/Nov/2024 10:00 (UTC)

Affected Resources:
  • Bangkok II
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63880:
Status:Finished
Start:06/Nov/2024 15:15 (UTC)
End:06/Nov/2024 16:15 (UTC)

Affected Resources:
  • Sao Paulo I
  • Sao Paulo II
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63877:
Status:Finished
Start:06/Nov/2024 12:15 (UTC)
End:06/Nov/2024 13:15 (UTC)

Affected Resources:
  • Frankfurt III
  • Frankfurt IV
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63867:
Status:Finished
Start:05/Nov/2024 12:00 (UTC)
End:05/Nov/2024 12:45 (UTC)

Affected Resources:
  • Frankfurt IV
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63857:
Status:Finished
Start:04/Nov/2024 14:00 (UTC)
End:04/Nov/2024 14:30 (UTC)

Affected Resources:
  • Bangkok II
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63856:
Status:Finished
Start:04/Nov/2024 12:00 (UTC)
End:04/Nov/2024 13:00 (UTC)

Affected Resources:
  • Frankfurt IV
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63855:
Status:Finished
Start:04/Nov/2024 12:00 (UTC)
End:04/Nov/2024 12:30 (UTC)

Affected Resources:
  • Paris II
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63828:
Status:Finished
Start:30/Oct/2024 17:00 (UTC)
End:31/Oct/2024 01:00 (UTC)

Affected Resources:
  • Paris II
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63835:
Status:Finished
Start:30/Oct/2024 08:00 (UTC)
End:30/Oct/2024 08:40 (UTC)

Affected Resources:
  • Frankfurt IV
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63831:
Status:Finished
Start:29/Oct/2024 16:50 (UTC)
End:30/Oct/2024 11:10 (UTC)

Affected Resources:
  • Mumbai
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63830:
Status:Finished
Start:29/Oct/2024 12:00 (UTC)
End:29/Oct/2024 12:45 (UTC)

Affected Resources:
  • Frankfurt IV
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63821:
Status:Finished
Start:29/Oct/2024 00:15 (UTC)
End:29/Oct/2024 03:00 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63820:
Status:Finished
Start:28/Oct/2024 17:00 (UTC)
End:28/Oct/2024 21:20 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63819:
Status:Finished
Start:28/Oct/2024 15:00 (UTC)
End:28/Oct/2024 17:00 (UTC)

Affected Resources:
  • Auckland II
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63811:
Status:Finished
Start:28/Oct/2024 00:55 (UTC)
End:28/Oct/2024 04:55 (UTC)

Affected Resources:
  • Madrid I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63810:
Status:Finished
Start:28/Oct/2024 00:15 (UTC)
End:28/Oct/2024 01:30 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63809:
Status:Finished
Start:25/Oct/2024 19:20 (UTC)
End:25/Oct/2024 22:50 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63808:
Status:Finished
Start:25/Oct/2024 16:40 (UTC)
End:25/Oct/2024 20:15 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63805:
Status:Finished
Start:25/Oct/2024 00:20 (UTC)
End:25/Oct/2024 04:20 (UTC)

Affected Resources:
  • London III
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63804:
Status:Finished
Start:24/Oct/2024 17:00 (UTC)
End:25/Oct/2024 05:30 (UTC)

Affected Resources:
  • Sydney
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63802:
Status:Finished
Start:24/Oct/2024 09:30 (UTC)
End:24/Oct/2024 13:30 (UTC)

Affected Resources:
  • Management Access
Intermediate failure for web policy page in Skyhigh console not loading properly might be experienced.
Scheduled Maintenance #63797:
Status:Finished
Start:24/Oct/2024 01:40 (UTC)
End:24/Oct/2024 05:50 (UTC)

Affected Resources:
  • Paris III
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63796:
Status:Finished
Start:23/Oct/2024 18:55 (UTC)
End:24/Oct/2024 06:30 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63795:
Status:Finished
Start:23/Oct/2024 16:35 (UTC)
End:23/Oct/2024 19:10 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63791:
Status:Finished
Start:23/Oct/2024 06:00 (UTC)
End:23/Oct/2024 07:00 (UTC)

Affected Resources:
  • Toronto
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63780:
Status:Finished
Start:23/Oct/2024 05:30 (UTC)
End:23/Oct/2024 10:30 (UTC)

Affected Resources:
  • Bogota I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63790:
Status:Finished
Start:23/Oct/2024 03:50 (UTC)
End:23/Oct/2024 07:50 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63789:
Status:Finished
Start:23/Oct/2024 01:50 (UTC)
End:23/Oct/2024 06:00 (UTC)

Affected Resources:
  • Stockholm II
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63788:
Status:Finished
Start:23/Oct/2024 00:50 (UTC)
End:23/Oct/2024 03:50 (UTC)

Affected Resources:
  • Newport
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63787:
Status:Finished
Start:22/Oct/2024 17:20 (UTC)
End:23/Oct/2024 05:10 (UTC)

Affected Resources:
  • Dubai I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63778:
Status:Finished
Start:22/Oct/2024 05:05 (UTC)
End:22/Oct/2024 08:30 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63775:
Status:Finished
Start:22/Oct/2024 03:55 (UTC)
End:22/Oct/2024 07:55 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #63774:
Status:Finished
Start:22/Oct/2024 00:15 (UTC)
End:22/Oct/2024 03:30 (UTC)

Affected Resources:
  • Milan II
All traffic will be rerouted and no customer impact expected.
No Open Incidents
We are currently experiencing no issues.
Incident #63965: Service Degradation
Status:Resolved
Start:20/Nov/2024 22:15 (UTC)
End:20/Nov/2024 22:40 (UTC)

Affected Resources:
  • Frankfurt I
  • Frankfurt III
  • London I
  • Paris I
Investigating potential latency issues between London and Paris
Incident #63956: Service Disruption
Status:Resolved
Start:19/Nov/2024 11:45 (UTC)
End:19/Nov/2024 17:10 (UTC)

Affected Resources:
  • Amsterdam I
  • Amsterdam II
  • Ashburn, VA I
  • Ashburn, VA II
  • Auckland I
  • Auckland II
  • Bangkok I
  • Bangkok II
  • Bogota I
  • Bridgewater, NJ
  • Cape Town I
  • Chicago, IL I
  • Columbus, OH
  • Dallas, TX
  • Dubai I
  • Dublin
  • Frankfurt I
  • Frankfurt II
  • Frankfurt III
  • Frankfurt IV
  • Hong Kong
  • Ireland
  • Jeddah
  • London I
  • London II
  • London III
  • Los Angeles, CA I
  • Madrid I
  • Manama
  • Manchester
  • Melbourne
  • Miami, FL I
  • Milan I
  • Milan II
  • Montreal
  • Mumbai
  • N. Virgina
  • Newport
  • North Bergen, NJ
  • Nuremberg
  • Osaka
  • Paris I
  • Paris II
  • Paris III
  • Sao Paulo I
  • Sao Paulo II
  • Seoul I
  • Singapore I
  • Stockholm I
  • Stockholm II
  • Sydney
  • Tokyo I
  • Toronto
  • Vinhedo
Service have been restored globally.
Incident #63933: Service Degradation
Status:Resolved
Start:15/Nov/2024 02:00 (UTC)
End:15/Nov/2024 02:30 (UTC)

Affected Resources:
  • Osaka
Service not fully available. Traffic has been rerouted to minimize customer impact.
Incident #63894: Service Degradation
Status:Resolved
Start:07/Nov/2024 14:10 (UTC)
End:07/Nov/2024 23:55 (UTC)

Affected Resources:
  • Bogota I
  • Sao Paulo I
  • Vinhedo
Service not fully available. Traffic has been rerouted to minimize customer impact.
Incident #63848: Service Degradation
Status:Resolved
Start:01/Nov/2024 19:10 (UTC)
End:01/Nov/2024 19:15 (UTC)

Affected Resources:
  • Vinhedo
Service not fully available. Traffic has been rerouted to minimize customer impact.
Incident #63829: Service Degradation
Status:Resolved
Start:29/Oct/2024 09:10 (UTC)
End:29/Oct/2024 09:30 (UTC)

Affected Resources:
  • Frankfurt I
Service not fully available. Traffic has been rerouted to minimize customer impact.
Point of Presence
Nov
21
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Nov
11
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6
Nov
1
Oct
27
 
Africa
Cape Town ISouth Africa 
Cape Town II*South Africa 
Egypt*Egypt 
Asia
Bangkok IThailand 
Bangkok IIThailand 
Bangkok III*Thailand 
Hong Kong IHong Kong 
Jakarta*Indonesia 
Kuala Lumpur*Malaysia 
Manila*Philippines 
MumbaiIndia 
New Delhi*India 
OsakaJapan 
Seoul IKorea, Republic Of 
Seoul II*Korea, Republic Of 
Singapore ISingapore 
Singapore II*Singapore 
Taipei*Taiwan, Province Of China 
Tokyo IJapan 
Tokyo II*Japan 
Europe
Amsterdam INetherlands 
Amsterdam IINetherlands 
Amsterdam III*Netherlands 
Ankara*Turkey 
Athens*Greece 
Belgrad*Serbia 
Bratislava*Slovakia 
Brussels*Belgium 
Bucharest*Romania 
Budapest*Hungary 
Chisinau*Moldova, Republic Of 
Copenhagen*Denmark 
Cork*Ireland 
DublinIreland 
Frankfurt IGermany 
Frankfurt IIGermany 
Frankfurt IIIGermany 
Frankfurt IVGermany 
Frankfurt V*Germany 
Gdansk*Poland 
Helsinki*Finland 
IrelandIreland 
Lisbon*Portugal 
Ljubljana*Slovenia 
London IUnited Kingdom 
London IIIUnited Kingdom 
London IV*United Kingdom 
Madrid ISpain 
Madrid II*Spain 
ManchesterUnited Kingdom 
Milan IItaly 
Milan IIItaly 
Milan III*Italy 
NewportUnited Kingdom 
Oslo*Norway 
Paris IFrance 
Paris IIFrance 
Paris IIIFrance 
Paris IV*France 
Prague*Czech Republic 
Rome*Italy 
Stockholm ISweden 
Stockholm IISweden 
Stockholm III*Sweden 
Vienna*Austria 
Zagreb*Croatia 
Zurich*Switzerland 
Middle East
Doha*Qatar 
Dubai IUnited Arab Emirates 
Dubai II*United Arab Emirates 
JeddahSaudi Arabia 
Jerusalem*Israel 
ManamaBahrain 
Qatar*Qatar 
Saudi Arabia*Saudi Arabia 
UAE*United Arab Emirates 
North America
Ashburn, VA IUnited States 
Bridgewater, NJUnited States 
Chicago, IL IUnited States 
Columbus, OHUnited States 
Dallas, TXUnited States 
Los Angeles, CA IUnited States 
Los Angeles, CA II*United States 
Managua*Nicaragua 
Mexico City*Mexico 
Miami, FL IUnited States 
Miami, FL II*United States 
MontrealCanada 
N. VirginaUnited States 
New Jersey*United States 
New York, NY*United States 
North Bergen, NJUnited States 
San José*Costa Rica 
TorontoCanada 
Pacific
Auckland INew Zealand 
Auckland IINew Zealand 
Auckland III*New Zealand 
MelbourneAustralia 
Perth*Australia 
SydneyAustralia 
South America
Asuncion*Paraguay 
Bogota IColombia 
Bogota II*Colombia 
Brasilia*Brazil 
Buenos Aires*Argentina 
Caracas*Venezuela 
La Paz*Bolivia 
Lima*Peru 
Montevideo*Uruguay 
Santiago de Chile*Chile 
Sao Paulo IBrazil 
Sao Paulo IIBrazil 
VinhedoBrazil 
Service
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16
Nov
11
Nov
6
Nov
1
Oct
27
 
Data Loss Prevention 
Global Routing Manager 
Logging 
Management Access 
Policy 
Available
Maintenance
Service Degradation
Service Disruption
Information
* This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.
Customers remain responsible to ensure that their usage and deployment of the product or service complies with applicable laws and regulations.

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Skyhigh Security Status v3.0.31
Last update: 21/Nov/2024 06:40 (UTC)