Maintenance Policy
Admin or end-user impacting service updates are not part of the general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.
Scheduled Maintenance #65134:
| Status: | Finished |
| Start: | 16/Apr/2025 05:30 (UTC) |
| End: | 16/Apr/2025 05:50 (UTC) |
Affected Resources:
- Management Access
Management Access UI will not be available intermittently during this maintenance.
SWG proxy-filtering infrastructure will not be affected and all end-user traffic will be processed.
SWG proxy-filtering infrastructure will not be affected and all end-user traffic will be processed.
Scheduled Maintenance #65137:
| Status: | Finished |
| Start: | 09/Apr/2025 14:00 (UTC) |
| End: | 09/Apr/2025 17:05 (UTC) |
Affected Resources:
- Auckland
- Bangalore
- Bangkok I
- Bangkok II
- Hong Kong
- Melbourne
- Mumbai
- Osaka
- Seoul
- Singapore
- Sydney
- Tokyo
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #65130:
| Status: | Finished |
| Start: | 09/Apr/2025 04:30 (UTC) |
| End: | 09/Apr/2025 05:30 (UTC) |
Affected Resources:
- Amsterdam I
- Amsterdam II
- Ashburn, VA
- Bogota
- Bridgewater, NJ I
- Chicago, IL
- Dallas, TX
- Dubai
- Dublin
- Frankfurt I
- Frankfurt II
- Jeddah
- London II
- London III
- Los Angeles, CA
- Madrid
- Manchester
- Miami, FL
- Milan
- Montreal
- Newport
- North Bergen, NJ
- Osaka
- Paris I
- Paris II
- Paris III
- Sao Paulo
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #65025:
| Status: | Finished |
| Start: | 27/Mar/2025 12:30 (UTC) |
| End: | 01/Apr/2025 12:40 (UTC) |
Affected Resources:
- Management Access
Rule Engine Tracing will be partially unavailable during this update
No Open Incidents
We are currently experiencing no issues.
Incident #65280: Service Degradation
| Status: | Resolved |
| Start: | 23/Apr/2025 16:15 (UTC) |
| End: | 24/Apr/2025 18:15 (UTC) |
Affected Resources:
- Management Access
Some users are experiencing intermittent issues with the Skyhigh Security USPROD Cloud Dashboard, which may result in difficulties logging in or slow/failed loading of content after login.
If you need further assistance, please contact Skyhigh Support referencing this incident.
If you need further assistance, please contact Skyhigh Support referencing this incident.
| Point of Presence | Apr 26 | Apr 21 | Apr 16 | Apr 11 | Apr 6 | Apr 1 | ||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Asia | ||||||||||||||||||||||||||||||||||||||||||||
| Bangalore | India | Scheduled Maintenance #65137: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Bangkok I | Thailand | Scheduled Maintenance #65137: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Bangkok II | Thailand | Scheduled Maintenance #65137: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Hong Kong | Hong Kong | Scheduled Maintenance #65137: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Mumbai | India | Scheduled Maintenance #65137: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Osaka | Japan | Scheduled Maintenance #65137: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Seoul | Korea, Republic Of | Scheduled Maintenance #65137: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Singapore | Singapore | Scheduled Maintenance #65137: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Tokyo | Japan | Scheduled Maintenance #65137: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Europe | ||||||||||||||||||||||||||||||||||||||||||||
| Amsterdam I | Netherlands | Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Amsterdam II | Netherlands | Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Dublin | Ireland | Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Frankfurt I | Germany | Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Frankfurt II | Germany | Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| London I | United Kingdom | |||||||||||||||||||||||||||||||||||||||||||
| London II | United Kingdom | Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Manchester | United Kingdom | Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Paris I | France | Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Stockholm | Sweden | |||||||||||||||||||||||||||||||||||||||||||
| Middle East | ||||||||||||||||||||||||||||||||||||||||||||
| Dubai | United Arab Emirates | Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Jeddah | Saudi Arabia | Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| North America | ||||||||||||||||||||||||||||||||||||||||||||
| Ashburn, VA | United States | Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Bridgewater, NJ II* | United States | Please note: This is a virtual point of presence, served from a data center. Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Chicago, IL | United States | Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Dallas, TX | United States | Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Los Angeles, CA | United States | Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Miami, FL | United States | Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Montreal | Canada | Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| New Jersey* | United States | Please note: This is a virtual point of presence, served from a data center. Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Pacific | ||||||||||||||||||||||||||||||||||||||||||||
| Auckland | New Zealand | Scheduled Maintenance #65137: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Melbourne | Australia | Scheduled Maintenance #65137: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Sydney | Australia | Scheduled Maintenance #65137: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| South America | ||||||||||||||||||||||||||||||||||||||||||||
| Bogota | Colombia | Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
| Sao Paulo | Brazil | Scheduled Maintenance #65130: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. | ||||||||||||||||||||||||||||||||||||||||||
Available
Maintenance
Service Degradation
Service Disruption
Information