Maintenance Policy
Admin or end-user impacting service updates are not part of the general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.
Scheduled Maintenance #shn_mvc_20314
| Status: | Finished |
| Start: | 10/Jul/2025 04:30 (UTC) |
| End: | 10/Jul/2025 09:30 (UTC) |
On Thursday, 10th July 2025 starting at 4:30am to 11.30am UTC, we will upgrade the Production POP Reverse Proxy to Skyhigh Security v6.8.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20315
| Status: | Finished |
| Start: | 05/Jul/2025 04:30 (UTC) |
| End: | 05/Jul/2025 08:00 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. From July 5th 4.30AM to July 5th 7.30AM UTC. Please reach out to support for assistance.
Scheduled Maintenance #shn_mvc_20313
| Status: | Finished |
| Start: | 03/Jul/2025 04:30 (UTC) |
| End: | 03/Jul/2025 08:00 (UTC) |
On Thursday, 3rd July 2025 starting at 4:30am to 11.30am UTC, we will upgrade the PoC POP Reverse Proxy to Skyhigh Security v6.8.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20311
| Status: | Finished |
| Start: | 26/Jun/2025 02:30 (UTC) |
| End: | 26/Jun/2025 11:30 (UTC) |
On Thursday 26th June 2025 starting at 2:30am to 12.30pm UTC, we will upgrade to Skyhigh Security v6.8.2 in US fabric. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20312: GovCloud
| Status: | Finished |
| Start: | 23/Jun/2025 02:30 (UTC) |
| End: | 23/Jun/2025 09:00 (UTC) |
On Monday 22nd June 2025 starting at 2:30am to 10.30am UTC, we will upgrade to Skyhigh Security v6.8.2 We do not expect any services to be impacted, however, you may notice temporary inconsistencies
Scheduled Maintenance #shn_mvc_20310
| Status: | Finished |
| Start: | 19/Jun/2025 02:30 (UTC) |
| End: | 19/Jun/2025 10:45 (UTC) |
On Thursday 19th June 2025 starting at 2:30am to 2.30pm UTC, we will upgrade to Skyhigh Security v6.8.2 in EU fabric. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20308
| Status: | Finished |
| Start: | 29/Apr/2025 04:30 (UTC) |
| End: | 29/Apr/2025 10:30 (UTC) |
On Tuesday, 29th April 2025 starting at 4:30am to 10.30am UTC, we will upgrade the Production POP Reverse Proxy to Skyhigh Security v6.8.0. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20306
| Status: | Finished |
| Start: | 27/Apr/2025 02:30 (UTC) |
| End: | 27/Apr/2025 08:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. From April 27th 2.30AM to April 27th 8.30AM UTC. Please reach out to support for assistance.
Scheduled Maintenance #shn_mvc_20309
| Status: | Finished |
| Start: | 24/Apr/2025 04:30 (UTC) |
| End: | 24/Apr/2025 10:30 (UTC) |
On Thursday, 24th April 2025 starting at 4:30am to 10.30am UTC, we will upgrade the PoC POP Reverse Proxy to Skyhigh Security v6.8.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20300
| Status: | Finished |
| Start: | 17/Apr/2025 02:30 (UTC) |
| End: | 17/Apr/2025 12:30 (UTC) |
On Thursday 17th April 2025 starting at 2:30am to 10.30am UTC, we will upgrade to Skyhigh Security v6.8.1 in US fabric. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20305
| Status: | Finished |
| Start: | 15/Apr/2025 02:30 (UTC) |
| End: | 15/Apr/2025 04:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. From April 15th 2.30AM to April 15th 4.30AM UTC. Please reach out to support for assistance.
Scheduled Maintenance #shn_mvc_20307: GovCloud
| Status: | Finished |
| Start: | 11/Apr/2025 15:30 (UTC) |
| End: | 11/Apr/2025 22:30 (UTC) |
On Friday 11th April 2025 starting at 03:30pm UTC, we will upgrade to Skyhigh Security v6.8.1 We do not expect any services to be impacted, however, you may notice temporary inconsistencies
Scheduled Maintenance #shn_mvc_20299
| Status: | Finished |
| Start: | 10/Apr/2025 02:30 (UTC) |
| End: | 10/Apr/2025 14:30 (UTC) |
On Thursday 10th April 2025 starting at 2:30am to 2.30pm UTC, we will upgrade to Skyhigh Security v6.8.1 in EU fabric. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20304
| Status: | Finished |
| Start: | 09/Apr/2025 02:30 (UTC) |
| End: | 09/Apr/2025 05:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. From April 9th 2.30AM to April 9th 5.30AM UTC. Please reach out to support for assistance.
Scheduled Maintenance #shn_mvc_20302
| Status: | Finished |
| Start: | 06/Apr/2025 02:30 (UTC) |
| End: | 06/Apr/2025 08:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. From April 6th 2.30AM to April 6th 8.30AM UTC. Please reach out to support for assistance.
Scheduled Maintenance #shn_mvc_20301
| Status: | Finished |
| Start: | 06/Apr/2025 02:00 (UTC) |
| End: | 06/Apr/2025 08:00 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. From April 6th 2.00AM to April 6th 8.00AM UTC. Please reach out to support for assistance.
Scheduled Maintenance #shn_mvc_20298: GovCloud
| Status: | Finished |
| Start: | 21/Mar/2025 15:30 (UTC) |
| End: | 21/Mar/2025 10:30 (UTC) |
On Friday 21st March 2025 starting at 03:30pm UTC, we will upgrade to Skyhigh Security v6.8.0 We do not expect any services to be impacted, however, you may notice temporary inconsistencies
No Open Incidents
We are currently experiencing no issues.
Incident #shn_mvc_10590
| Status: | Resolved |
| Start: | 11/Jul/2025 04:30 (UTC) |
| End: | 11/Jul/2025 10:20 (UTC) |
Page loading failures affecting OWA users on unmanaged devices via reverse proxy are now resolved. This was linked to a recent Microsoft script change."
Incident #shn_mvc_10588: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 29/Jun/2025 06:40 (UTC) |
| End: | 30/Jun/2025 15:49 (UTC) |
Skyhigh CASB is currently degraded, Inline email processing is affected on India POP
Incident #shn_mvc_10586
| Status: | Resolved |
| Start: | 13/Jun/2025 06:50 (UTC) |
| End: | 13/Jun/2025 14:58 (UTC) |
Skyhigh CASB is currently degraded in Sydney POP & EUPROD. Expect a delay in processing NRT events
Incident #shn_mvc_10583
| Status: | Resolved |
| Start: | 11/Jun/2025 05:05 (UTC) |
| End: | 11/Jun/2025 07:06 (UTC) |
Skyhigh CASB is currently degraded, Inline email processing is affected on India POP
Incident #shn_mvc_10581
| Status: | Resolved |
| Start: | 12/May/2025 08:45 (UTC) |
| End: | 12/May/2025 11:50 (UTC) |
Skyhigh Security DLP is currently degraded in EUPROD. NRT events processing may be delayed for some customers.
Incident #shn_mvc_10580: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 08/May/2025 17:15 (UTC) |
| End: | 08/May/2025 22:56 (UTC) |
Skyhigh CASB is currently degraded, NRT events are processing with delay.
Incident #shn_mvc_10579: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 07/May/2025 20:00 (UTC) |
| End: | 07/May/2025 22:43 (UTC) |
Skyhigh CASB is currently degraded, NRT events are processing with delay.
Incident #shn_mvc_10578: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 05/May/2025 15:04 (UTC) |
| End: | 05/May/2025 16:18 (UTC) |
Skyhigh Security Inline Email DLP is currently degraded. Email scans for some USPROD customers may be impacted
Incident #shn_mvc_10577
| Status: | Resolved |
| Start: | 25/Apr/2025 18:00 (UTC) |
| End: | 25/Apr/2025 23:24 (UTC) |
Skyhigh Policy Incident UI and Incident API calls is currently degraded. Incidents within the Policy Incident page and Incident API calls are currently inaccessible for some customers. For further assistance, please reach out to Skyhigh Support.
Incident #shn_mvc_10576
| Status: | Resolved |
| Start: | 23/Apr/2025 16:17 (UTC) |
| End: | 24/Apr/2025 18:15 (UTC) |
Skyhigh Security USPROD Cloud Dashboard is degraded. We are performing an infrastructure upgrade to remediate the issue. Users may experience issue accessing some services during this time. For further assistance, please contact Skyhigh Support.
Incident #shn_mvc_10575
| Status: | Resolved |
| Start: | 16/Apr/2025 23:20 (UTC) |
| End: | 17/Apr/2025 02:35 (UTC) |
Skyhigh CASB is currently degraded. DLP events may be temporarily delayed.
Incident #shn_mvc_10574: EU SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 10/Apr/2025 06:50 (UTC) |
| End: | 10/Apr/2025 07:58 (UTC) |
Skyhigh CASB is currently degraded, Inline email processing was affected on EUPROD
Incident #shn_mvc_10573: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 26/Mar/2025 15:30 (UTC) |
| End: | 26/Mar/2025 18:31 (UTC) |
We are currently investigating an issue that may impact Login to O365 through Skyhigh Reverse Proxy service for some customers. For further assistance, please contact Skyhigh Support.
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