Maintenance Policy
Admin or end-user impacting service updates are not part of the general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.

Scheduled Maintenance #shn_mvc_20119: www.govshn.net
On Friday 30th September starting at 5:30pm UTC, we will upgrade to SSE v6.1.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20120: www.myshn.net
On Tuesday 4th October starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.1.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20118: www.myshn.eu
On Tuesday 27th September starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.1.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20117: www.myshn.net
On Tuesday 13th September 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v6.0.2 Prod POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20115: www.myshn.eu
On Thursday 7th September 2022 starting at 1:30am UTC, maintenance is planned for Skyhigh Security Cloud. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20116: www.myshn.net
On Tuesday 6th September 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v6.0.2 PoC POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20113: www.myshn.net
On Thursday 1st September 2022 starting at 2:30am UTC, we will upgrade to SSE v6.1.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20114: www.govshn.net
On Friday 26th August starting at 5:30pm UTC, we will upgrade to SSE v6.1.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20112: www.myshn.eu
On Tuesday 23rd August 2022 starting at 2:30am UTC, we will upgrade to SSE v6.1.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20111: www.myshn.net
On Saturday 20th Aug 2022, starting at 04:30 am UTC maintenance is planned for Skyhigh Security cloud. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20109: www.myshn.net
On Tuesday 9th August 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v6.0.0 Prod POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20110: www.govshn.net
On August 5th, 3am UTC to 4am UTC, we will be pausing new ConnectedApps scans to perform migration. At this time, dashboard will still be accessible

Scheduled Maintenance #shn_mvc_20108: www.myshn.net
On Tuesday 2nd August 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v6.0.1 PoC POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20107: www.myshn.net
On Saturday 30th July starting at 2:30am UTC, we will upgrade to SSE v6.1.0 We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20106: www.govshn.net
On Friday 22nd December starting at 5:30pm UTC, we will upgrade to SSE v6.1.0. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20105: www.myshn.eu
On Thursday 21st July starting at 2:30am UTC, we will upgrade to SSE v6.1.0 We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20101: www.myshn.net
On Tuesday 5th July 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v6.0.0 Prod POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20104: www.myshn.net
On Saturday 2nd July 2022, starting at 02:30 am UTC maintenance is planned for Skyhigh Security cloud. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20100: www.myshn.net
On Tuesday 28th June 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v6.0.1 PoC POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20103: www.myshn.eu
On Saturday 25th June 2022, starting at 02:30 am UTC maintenance is planned for Skyhigh Security cloud. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20099: www.myshn.net
On Tuesday 21st June starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.0.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20102: www.myshn.eu
On Thursday 16th June 2022, starting 02:30 am UTC maintenance is planned for Skyhigh Security cloud. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20098: www.govshn.net
On Thursday 16th June starting at 5.30pm UTC, we will upgrade to Skyhigh Security v6.0.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20097: www.myshn.eu
On Tuesday 14th June starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.0.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20096: www.myshn.net
On Monday 13th June from 12:30PM - 6:30 PM (UTC), we will upgrade OS of Prod POP Proxy nodes in APAC region . We do not expect any services to be impacted.

Scheduled Maintenance #shn_mvc_20095: www.myshn.net
On Friday 10th June from 12:30PM - 6:30 PM (UTC), we will upgrade OS of Prod POP Proxy nodes in APAC region . We do not expect any services to be impacted.

Scheduled Maintenance #shn_mvc_20094: www.myshn.net
On Thursday 9th June from 12:30PM - 6:30 PM (UTC), we will upgrade OS of Prod POP Proxy nodes in APAC region . We do not expect any services to be impacted.
No Open Incidents
We are currently experiencing no issues.

Incident #shn_mvc_10456: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, access to Dashboard service may be temporarily unavailable.

Incident #shn_mvc_10447: www.govshn.net - Service Disruption
Mvision Cloud Dashboard not accessible

Incident #shn_mvc_10448: www.govshn.net - Service Disruption
Mvision Cloud Dashboard not accessible

Incident #shn_mvc_10445: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, Email scans are impacted.

Incident #shn_mvc_10443: www.myshn.net - Service Disruption
Mvision Cloud Dashboard not accessible

Incident #shn_mvc_10442: www.myshn.net - Service Disruption
Mvision Cloud Dashboard not accessible

Incident #shn_mvc_10441: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, Email scans are impacted.

Incident #shn_mvc_10440: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, Email scans are impacted.

Incident #shn_mvc_10434: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, dashboard user activity page impacted.

Incident #shn_mvc_10431: www.myshn.net - Service Disruption
Mvision Cloud Dashboard not accessible

Incident #shn_mvc_10428: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, DLP events may be temporarily delayed.

Incident #shn_mvc_10432: www.myshn.eu - Service Degradation
MVISION Cloud is currently degraded, access to Dashboard service may be temporarily unavailable.

Incident #shn_mvc_10426: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, Email scans are impacted.

Incident #shn_mvc_10425: www.myshn.net - Service Disruption
MVISION Cloud is currently degraded. policy incident search is not working.

Incident #shn_mvc_10424: www.myshn.net - Service Disruption
MVISION Cloud is currently degraded, access to Dashboard service may be temporarily unavailable.

Incident #shn_mvc_10423: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, access to Dashboard service may be temporarily unavailable.

Incident #shn_mvc_10420: www.myshn.net - Service Disruption
MVISION Cloud is currently degraded, some data in dashboard is not available.

Incident #shn_mvc_10419: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, DLP events may be temporarily delayed.

Incident #shn_mvc_10416: www.myshn.net - Service Degradation
MVISION cloud is currently degraded in the US. Match Highlighting feature is getting impacted.

Incident #shn_mvc_10415: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, DLP events may be temporarily delayed.

Incident #shn_mvc_10411: Sydney I - Service Degradation
MVISION Cloud is currently degraded in POP104 , Encryption over proxy is not working.
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