Maintenance Policy
Admin or end-user impacting service updates are not part of the general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.

Scheduled Maintenance #shn_mvc_20125: www.myshn.eu
Action Required on Dec 12, 9:30 UTC: The product sign-in URL is changing to https://auth.ui.trellix.com. Update your bookmarks and configurations for Single Sign-On IDP and Firewall. For details, see https://bit.ly/3fvf0H8.

Scheduled Maintenance #shn_mvc_20124: www.myshn.net
Action Required on Dec 12, 9:30 UTC: The product sign-in URL is changing to https://auth.ui.trellix.com. Update your bookmarks and configurations for Single Sign-On IDP and Firewall. For details, see https://bit.ly/3fvf0H8.

Scheduled Maintenance #shn_mvc_20128: www.myshn.net
On Tuesday 29th November starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.2.0. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20127: www.govshn.net
On Friday 18th November starting at 5:30pm UTC, we will upgrade to SSE v6.2.0. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20126: www.myshn.eu
On Tuesday 15th November starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.2.0. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20123: www.myshn.eu
On Saturday 12th November starting at 2:30am UTC till 8.30am UTC, maintenance is planned for Skyhigh Security Cloud. We do not expect any services to be impacted.

Scheduled Maintenance #shn_mvc_20122: www.myshn.net
On Tuesday 18th October 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v6.0.2 Prod POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20121: www.myshn.net
On Tuesday 11th October 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v6.1.0 PoC POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20120: www.myshn.net
On Tuesday 4th October starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.1.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20119: www.govshn.net
On Friday 30th September starting at 5:30pm UTC, we will upgrade to SSE v6.1.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20118: www.myshn.eu
On Tuesday 27th September starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.1.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20117: www.myshn.net
On Tuesday 13th September 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v6.0.2 Prod POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20115: www.myshn.eu
On Thursday 7th September 2022 starting at 1:30am UTC, maintenance is planned for Skyhigh Security Cloud. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20116: www.myshn.net
On Tuesday 6th September 2022, starting at 4:30am UTC, we will upgrade to Skyhigh Security v6.0.2 PoC POP Proxy. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20113: www.myshn.net
On Thursday 1st September 2022 starting at 2:30am UTC, we will upgrade to SSE v6.1.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20114: www.govshn.net
On Friday 26th August starting at 5:30pm UTC, we will upgrade to SSE v6.1.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20112: www.myshn.eu
On Tuesday 23rd August 2022 starting at 2:30am UTC, we will upgrade to SSE v6.1.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20111: www.myshn.net
On Saturday 20th Aug 2022, starting at 04:30 am UTC maintenance is planned for Skyhigh Security cloud. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
No Open Incidents
We are currently experiencing no issues.

Incident #shn_mvc_10473: www.myshn.net - Service Degradation
MVISION cloud is currently degraded , CE And Activity monitoring data is delayed.

Incident #shn_mvc_10474: www.myshn.net - Service Degradation
MVISION cloud is currently degraded , CE And Activity monitoring data is delayed.

Incident #shn_mvc_10471: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, Email scans are impacted in Sydney Region.

Incident #shn_mvc_10472: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, Email scans are impacted in Sydney Region.

Incident #shn_mvc_10470: www.myshn.net - Service Disruption
MVISION Cloud is currently degraded, access to Proxy managed service may be temporarily unavailable.

Incident #shn_mvc_10469: www.myshn.net - Service Disruption
MVISION Cloud is currently degraded , DLP incidents are not visible on dashboard

Incident #shn_mvc_10468: www.govshn.net - Service Degradation
MVISION Cloud is currently degraded, DLP events may be temporarily delayed.

Incident #shn_mvc_10467: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded , DLP incidents are not visible on dashboard

Incident #shn_mvc_10466: www.myshn.eu - Service Disruption
MVISION Cloud is currently degraded, Email scans are impacted.

Incident #shn_mvc_10465: www.myshn.eu - Service Degradation
MVISION Cloud is currently degraded , DLP incidents are not visible on dashboard

Incident #shn_mvc_10464: www.myshn.net - Service Disruption
MVISION Cloud is currently degraded, Email scans are impacted in Sydney Region.

Incident #shn_mvc_10461: www.myshn.net - Service Disruption
MVISION Cloud is currently degraded, DLP events may be temporarily delayed.

Incident #shn_mvc_10460: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, DLP events may be temporarily delayed.

Incident #shn_mvc_10457: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, Email scans are impacted in Sydney Region.

Incident #shn_mvc_10456: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, access to Dashboard service may be temporarily unavailable.

Incident #shn_mvc_10447: www.govshn.net - Service Disruption
Mvision Cloud Dashboard not accessible

Incident #shn_mvc_10448: www.govshn.net - Service Disruption
Mvision Cloud Dashboard not accessible

Incident #shn_mvc_10445: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, Email scans are impacted.

Incident #shn_mvc_10443: www.myshn.net - Service Disruption
Mvision Cloud Dashboard not accessible

Incident #shn_mvc_10442: www.myshn.net - Service Disruption
Mvision Cloud Dashboard not accessible

Incident #shn_mvc_10440: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, Email scans are impacted.

Incident #shn_mvc_10441: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, Email scans are impacted.

Incident #shn_mvc_10434: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, dashboard user activity page impacted.

Incident #shn_mvc_10431: www.myshn.net - Service Disruption
Mvision Cloud Dashboard not accessible

Incident #shn_mvc_10428: www.myshn.net - Service Degradation
MVISION Cloud is currently degraded, DLP events may be temporarily delayed.

Incident #shn_mvc_10432: www.myshn.eu - Service Degradation
MVISION Cloud is currently degraded, access to Dashboard service may be temporarily unavailable.
Point of Presence
Dec
7
Dec
2
Nov
27
Nov
22
Nov
17
Nov
12
 
Asia
SingaporeSingapore 
TokyoJapan 
Europe
Frankfurt IGermany 
Frankfurt IIGermany 
Frankfurt IIIGermany 
IrelandIreland 
Stockholm ISweden 
Stockholm IISweden 
www.myshn.euGermany 
North America
Canada CentralCanada 
Northern California IUnited States 
Northern California IIUnited States 
Northern California IIIUnited States 
Northern Virginia IUnited States 
Northern Virginia IIUnited States 
OregonUnited States 
www.govshn.netUnited States 
www.myshn.caCanada 
www.myshn.netUnited States 
Pacific
Sydney IAustralia 
Sydney IIAustralia 
Available
Maintenance
Service Degradation
Service Disruption
Information

More Information

Contact Us