Maintenance Policy
Admin or end-user impacting service updates are not part of the general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.
Scheduled Maintenance #shn_mvc_20197: US SuperPOP
| Status: | Planned |
| Start: | 11/Dec/2023 02:30 (UTC) |
| End: | - |
On Monday 11th December 2023 starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.5.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies
Scheduled Maintenance #shn_mvc_20195: GovCloud
| Status: | Planned |
| Start: | 08/Dec/2023 17:00 (UTC) |
| End: | - |
Starting Friday, December 8th at 5:00 pm UTC, we will upgrade to Skyhigh Security v6.5.1. We do not expect any services to be impacted. However, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20196: EU SuperPOP
| Status: | Finished |
| Start: | 05/Dec/2023 02:30 (UTC) |
| End: | 05/Dec/2023 07:15 (UTC) |
On Tuesday 5th December 2023 starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.5.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies
Scheduled Maintenance #shn_mvc_20194: EU SuperPOP
| Status: | Finished |
| Start: | 25/Nov/2023 03:30 (UTC) |
| End: | 25/Nov/2023 14:30 (UTC) |
Skyhigh Security is constantly striving to deliver excellence in performance and user experience. As part of an ongoing maintenance program, we are updating the core software of our products (backend activity) to optimise the performance and increase the speed of the data processing mechanism. During this maintenance, we do not anticipate any service impact or downtime to your services.
Scheduled Maintenance #shn_mvc_20190: US SuperPOP
| Status: | Finished |
| Start: | 09/Nov/2023 05:30 (UTC) |
| End: | 09/Nov/2023 07:40 (UTC) |
On Thursday, 9th November 2023, starting at 4:30am UTC, we will upgrade Prod POP Proxy to Skyhigh Security v6.4.2. We do not expect any services to be impacted, however you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20189: US SuperPOP
| Status: | Finished |
| Start: | 02/Nov/2023 04:30 (UTC) |
| End: | 02/Nov/2023 06:00 (UTC) |
On Thursday, 2nd November 2023, starting at 4:30am UTC, we will upgrade POC POP Proxy to Skyhigh Security v6.5.0. We do not expect any services to be impacted, however you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20193: GovCloud
| Status: | Finished |
| Start: | 01/Nov/2023 07:00 (UTC) |
| End: | 01/Nov/2023 13:00 (UTC) |
Microsoft as announced it will update its Exchange Online SMTP relay validation requirements on 1st November 2023. All Customers using Inline Email DLP in Microsoft Exchange Online will be impacted. To mitigate the impact, Skyhigh has made a code fix and validated it and is in production. We will enable the fix by 30th October as readiness for the change that Microsoft is making on 01st November. Make sure that the domains configured in the Skyhigh dashboard (Email DLP configuration) are added to the Microsoft Exchange Admin Centre’s Accepted domains page as well. Skyhigh will continue to monitor post changes from Microsoft on 01st November.
Scheduled Maintenance #shn_mvc_20191: US SuperPOP
| Status: | Finished |
| Start: | 01/Nov/2023 07:00 (UTC) |
| End: | 01/Nov/2023 13:00 (UTC) |
Microsoft as announced it will update its Exchange Online SMTP relay validation requirements on 1st November 2023. All Customers using Inline Email DLP in Microsoft Exchange Online will be impacted. To mitigate the impact, Skyhigh has made a code fix and validated it and is in production. We will enable the fix by 30th October as readiness for the change that Microsoft is making on 01st November. Make sure that the domains configured in the Skyhigh dashboard (Email DLP configuration) are added to the Microsoft Exchange Admin Centre’s Accepted domains page as well. Skyhigh will continue to monitor post changes from Microsoft on 01 November.
Scheduled Maintenance #shn_mvc_20192: EU SuperPOP
| Status: | Finished |
| Start: | 01/Nov/2023 07:00 (UTC) |
| End: | 01/Nov/2023 13:00 (UTC) |
Microsoft as announced it will update its Exchange Online SMTP relay validation requirements on 1st November 2023. All Customers using Inline Email DLP in Microsoft Exchange Online will be impacted. To mitigate the impact, Skyhigh has made a code fix and validated it and is in production. We will enable the fix by 30th October as readiness for the change that Microsoft is making on 01st November. Make sure that the domains configured in the Skyhigh dashboard (Email DLP configuration) are added to the Microsoft Exchange Admin Centre’s Accepted domains page as well. Skyhigh will continue to monitor post changes from Microsoft on 01 November.
Scheduled Maintenance #shn_mvc_20187: US SuperPOP
| Status: | Finished |
| Start: | 26/Oct/2023 02:30 (UTC) |
| End: | 26/Oct/2023 12:10 (UTC) |
On Thursday 26th October 2023 starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.5.0. We do not expect any services to be impacted, however, you may notice temporary inconsistencies
Scheduled Maintenance #shn_mvc_20188: GovCloud
| Status: | Finished |
| Start: | 20/Oct/2023 17:30 (UTC) |
| End: | 20/Oct/2023 12:30 (UTC) |
Starting Friday, October 20th at 5:30 pm UTC, we will upgrade to Skyhigh Security v6.5.0. We do not expect any services to be impacted. However, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20186: EU SuperPOP
| Status: | Finished |
| Start: | 17/Oct/2023 02:30 (UTC) |
| End: | 16/Oct/2023 07:05 (UTC) |
On Tuesday 17th October 2023 starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.5.0. We do not expect any services to be impacted, however, you may notice temporary inconsistencies
Scheduled Maintenance #shn_mvc_20185: US SuperPOP
| Status: | Finished |
| Start: | 07/Oct/2023 02:30 (UTC) |
| End: | 07/Oct/2023 07:07 (UTC) |
On Saturday, 7th October 2023, starting at 2.30 am UTC, we will be performing an Infrastructure Service upgrade. For NRT and passive email flows, there may be delays in processing, but no events will be lost.
Scheduled Maintenance #shn_mvc_20184: US SuperPOP
| Status: | Finished |
| Start: | 05/Oct/2023 04:30 (UTC) |
| End: | 05/Oct/2023 07:01 (UTC) |
On Thursday, 5th October 2023, starting at 4:30am UTC, we will upgrade Prod POP Proxy to Skyhigh Security v6.4.1. We do not expect any services to be impacted, however you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20183: US SuperPOP
| Status: | Finished |
| Start: | 28/Sep/2023 04:30 (UTC) |
| End: | 28/Sep/2023 06:15 (UTC) |
On Thursday, 28th September 2023, starting at 4:30am UTC, we will upgrade POC POP Proxy to Skyhigh Security v6.4.2. We do not expect any services to be impacted, however you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20182: US SuperPOP
| Status: | Finished |
| Start: | 21/Sep/2023 02:30 (UTC) |
| End: | 21/Sep/2023 11:15 (UTC) |
On Thursday 21st September 2023 starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.4.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies
Scheduled Maintenance #shn_mvc_20181: GovCloud
| Status: | Finished |
| Start: | 15/Sep/2023 17:30 (UTC) |
| End: | 16/Sep/2023 00:30 (UTC) |
Starting Friday, September 15th at 5:30 pm UTC, we will upgrade to Skyhigh Security v6.4.2. We do not expect any services to be impacted. However, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20179: EU SuperPOP
| Status: | Finished |
| Start: | 12/Sep/2023 02:30 (UTC) |
| End: | 12/Sep/2023 10:30 (UTC) |
On Tuesday 12th September 2023 starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.4.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies
Scheduled Maintenance #shn_mvc_20180: US SuperPOP
| Status: | Finished |
| Start: | 05/Sep/2023 05:00 (UTC) |
| End: | 05/Sep/2023 06:15 (UTC) |
We are performing an Infrastructure Service upgrade. We do not expect any services to be impacted. However, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20178: US SuperPOP
| Status: | Finished |
| Start: | 31/Aug/2023 04:30 (UTC) |
| End: | 31/Aug/2023 07:49 (UTC) |
On Thursday, 31st August 2023, starting at 4:30am UTC, we will upgrade Prod POP Proxy to Skyhigh Security v6.4.0 We do not expect any services to be impacted, however you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20177: US SuperPOP
| Status: | Finished |
| Start: | 24/Aug/2023 04:30 (UTC) |
| End: | 24/Aug/2023 07:00 (UTC) |
On Thursday, 24th August 2023, starting at 4:30am UTC, we will upgrade POC POP Proxy to Skyhigh Security v6.4.1 We do not expect any services to be impacted, however you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20173: US SuperPOP
| Status: | Finished |
| Start: | 17/Aug/2023 02:30 (UTC) |
| End: | 17/Aug/2023 11:35 (UTC) |
On Thursday 17th Aug 2023 starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.4.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies
Scheduled Maintenance #shn_mvc_20171: GovCloud
| Status: | Finished |
| Start: | 11/Aug/2023 17:30 (UTC) |
| End: | 12/Aug/2023 00:30 (UTC) |
Starting Friday, August 11th at 5:30 pm UTC, we will upgrade to SSE v6.4.1. We do not expect any services to be impacted. However, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20176: EU SuperPOP
| Status: | Finished |
| Start: | 11/Aug/2023 01:30 (UTC) |
| End: | 11/Aug/2023 04:30 (UTC) |
We are performing an Infrastructure Service upgrade. We do not expect any services to be impacted. However, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20175: US SuperPOP
| Status: | Finished |
| Start: | 11/Aug/2023 01:30 (UTC) |
| End: | 11/Aug/2023 04:30 (UTC) |
We are performing an Infrastructure Service upgrade. We do not expect any services to be impacted. However, you may notice temporary inconsistencies.
No Open Incidents
We are currently experiencing no issues.
Incident #shn_mvc_10511: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 26/Oct/2023 21:30 (UTC) |
| End: | 27/Oct/2023 07:00 (UTC) |
Skyhigh CASB is currently degraded, DLP events may be temporarily delayed.
Incident #shn_mvc_10508: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 18/Sep/2023 17:30 (UTC) |
| End: | 18/Sep/2023 22:30 (UTC) |
Skyhigh CASB is currently degraded, NRT events are processing with delay.
Incident #shn_mvc_10506: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 30/Aug/2023 18:30 (UTC) |
| End: | 31/Aug/2023 00:38 (UTC) |
Skyhigh CASB is currently degraded. DLP events may be temporarily delayed.
Available
Maintenance
Service Degradation
Service Disruption
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