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Maintenance Policy
A reoccurring maintenance window is scheduled two times weekly on Tuesday and Thursday for improving and optimizing our service. While the performed tasks are not expected to impact the service in any way, the maintenance time will be regionalized to be least impactful for each region. Admin or end-user impacting service updates are not part of this general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.
Scheduled Maintenance #64215:
Status:Ongoing
Start:13/Jan/2025 13:00 (UTC)
End:16/Jan/2025 16:00 (UTC)

Affected Resources:
  • Global Routing Manager
No customer impact expected. Your protection remains fully functional.
Scheduled Maintenance #63860:
Status:Ongoing
Start:04/Nov/2024 19:35 (UTC)
End:-
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #64221:
Status:Finished
Start:14/Jan/2025 13:00 (UTC)
End:14/Jan/2025 14:20 (UTC)

Affected Resources:
  • Mumbai
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #64171:
Status:Finished
Start:07/Jan/2025 14:00 (UTC)
End:07/Jan/2025 14:30 (UTC)

Affected Resources:
  • Bangalore
All traffic will be rerouted and no customer impact expected.
No Open Incidents
We are currently experiencing no issues.
Incident #64205: Service Degradation
Status:Resolved
Start:10/Jan/2025 21:40 (UTC)
End:11/Jan/2025 17:40 (UTC)

Affected Resources:
  • London I
Pop 277 (London) investigating potential issue
Incident #64199: Service Degradation
Status:Resolved
Start:09/Jan/2025 23:30 (UTC)
End:10/Jan/2025 00:10 (UTC)

Affected Resources:
  • Logging
Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered.
Incident #64188: Service Degradation
Status:Resolved
Start:08/Jan/2025 11:00 (UTC)
End:08/Jan/2025 14:45 (UTC)

Affected Resources:
  • Ashburn, VA I
  • Bogota I
  • Los Angeles, CA I
  • Sao Paulo I
Service not fully available. Traffic has been rerouted to minimize customer impact.
Incident #64179: Service Degradation
Status:Resolved
Start:07/Jan/2025 18:30 (UTC)
End:07/Jan/2025 19:00 (UTC)

Affected Resources:
  • Sao Paulo I
Service not fully available. Traffic has been rerouted to minimize customer impact.
Incident #64173: Service Degradation
Status:Resolved
Start:06/Jan/2025 13:35 (UTC)
End:06/Jan/2025 18:30 (UTC)

Affected Resources:
  • Data Loss Prevention
There is a delay to processing Web DLP incidents from customers using a small number of PoPs.
DLP scanning is unaffected.
Web traffic is unaffected.
Point of Presence
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31
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26
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21
 
Africa
Cape Town ISouth Africa 
Cape Town II*South Africa 
Egypt*Egypt 
Asia
BangaloreIndia 
Bangkok IThailand 
Bangkok IIThailand 
Bangkok III*Thailand 
Hong Kong IHong Kong 
Jakarta*Indonesia 
Kuala Lumpur*Malaysia 
Manila*Philippines 
MumbaiIndia 
New Delhi*India 
OsakaJapan 
Seoul IKorea, Republic Of 
Seoul II*Korea, Republic Of 
Singapore ISingapore 
Singapore II*Singapore 
Taipei*Taiwan, Province Of China 
Tokyo IJapan 
Tokyo IIJapan 
Tokyo III*Japan 
Europe
Amsterdam INetherlands 
Amsterdam IINetherlands 
Amsterdam III*Netherlands 
Ankara*Turkey 
Athens*Greece 
Belgrad*Serbia 
Bratislava*Slovakia 
Brussels*Belgium 
Bucharest*Romania 
Budapest*Hungary 
Chisinau*Moldova, Republic Of 
Copenhagen*Denmark 
Cork*Ireland 
DublinIreland 
Frankfurt IGermany 
Frankfurt IIGermany 
Frankfurt IIIGermany 
Frankfurt IVGermany 
Frankfurt V*Germany 
Gdansk*Poland 
Helsinki*Finland 
IrelandIreland 
Lisbon*Portugal 
Ljubljana*Slovenia 
London IUnited Kingdom 
London IIIUnited Kingdom 
London IV*United Kingdom 
Madrid ISpain 
Madrid II*Spain 
ManchesterUnited Kingdom 
Milan IItaly 
Milan IIItaly 
Milan III*Italy 
NewportUnited Kingdom 
Oslo*Norway 
Paris IFrance 
Paris IIFrance 
Paris IIIFrance 
Paris IV*France 
Prague*Czech Republic 
Rome*Italy 
Stockholm ISweden 
Stockholm IISweden 
Stockholm III*Sweden 
Vienna*Austria 
Zagreb*Croatia 
Zurich*Switzerland 
Middle East
Doha*Qatar 
Dubai IUnited Arab Emirates 
Dubai II*United Arab Emirates 
JeddahSaudi Arabia 
Jerusalem*Israel 
ManamaBahrain 
Qatar*Qatar 
Saudi Arabia*Saudi Arabia 
UAE*United Arab Emirates 
North America
Ashburn, VA IUnited States 
Bridgewater, NJUnited States 
Chicago, IL IUnited States 
Columbus, OHUnited States 
Dallas, TXUnited States 
Los Angeles, CA IUnited States 
Los Angeles, CA II*United States 
Managua*Nicaragua 
Mexico City*Mexico 
Miami, FL IUnited States 
Miami, FL II*United States 
MontrealCanada 
N. VirginaUnited States 
New Jersey*United States 
New York, NY*United States 
North Bergen, NJUnited States 
San José*Costa Rica 
Pacific
Auckland INew Zealand 
Auckland II*New Zealand 
MelbourneAustralia 
Perth*Australia 
SydneyAustralia 
South America
Asuncion*Paraguay 
Bogota IColombia 
Bogota II*Colombia 
Brasilia*Brazil 
Buenos Aires*Argentina 
Caracas*Venezuela 
La Paz*Bolivia 
Lima*Peru 
Montevideo*Uruguay 
Santiago de Chile*Chile 
Sao Paulo IBrazil 
Sao Paulo IIBrazil 
Service
Jan
15
Jan
10
Jan
5
Dec
31
Dec
26
Dec
21
 
Data Loss Prevention 
Global Routing Manager 
Logging 
Management Access 
Policy 
Available
Maintenance
Service Degradation
Service Disruption
Information
* This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.
Customers remain responsible to ensure that their usage and deployment of the product or service complies with applicable laws and regulations.

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Skyhigh Security Status v3.0.31
Last update: 15/Jan/2025 09:10 (UTC)