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Maintenance Policy
A reoccurring maintenance window is scheduled two times weekly on Tuesday and Thursday for improving and optimizing our service. While the performed tasks are not expected to impact the service in any way, the maintenance time will be regionalized to be least impactful for each region. Admin or end-user impacting service updates are not part of this general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.
Scheduled Maintenance #61771:
Status:Planned
Start:08/Dec/2023 13:00 (UTC)
End:18/Dec/2023 13:00 (UTC)

Affected Resources:
  • Singapore II
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61728:
Status:Planned
Start:09/Dec/2023 04:30 (UTC)
End:09/Dec/2023 07:30 (UTC)

Affected Resources:
  • Data Loss Prevention
Between Saturday, December 9th, 2023, from 04:30 am UTC - Saturday, December 9th, 2023, at 07:30 am UTC, we will be performing scheduled maintenance on our cloud services in the US.
During this period there will be a delay to SWG DLP Incidents for US tenants. DLP processing and protection will remain unaffected throughout the maintenance window and all incidents will be processed after the maintenance is complete.
Scheduled Maintenance #61772:
Status:Finished
Start:07/Dec/2023 10:15 (UTC)
End:07/Dec/2023 11:15 (UTC)

Affected Resources:
  • Singapore I
  • Singapore II
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61770:
Status:Finished
Start:07/Dec/2023 08:25 (UTC)
End:07/Dec/2023 09:25 (UTC)

Affected Resources:
  • Los Angeles, CA I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61769:
Status:Finished
Start:07/Dec/2023 06:30 (UTC)
End:07/Dec/2023 08:30 (UTC)

Affected Resources:
  • Hong Kong I
  • Osaka I
  • Singapore I
  • Singapore II
  • Tokyo I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61747:
Status:Finished
Start:06/Dec/2023 13:00 (UTC)
End:06/Dec/2023 14:00 (UTC)
All traffic will be rerouted and no customer impact expected.
This is EoL activity for Tokyo PoP (185.221.70.0/24).
See https://kcm.trellix.com/corporate/index?page=content&id=SNS4175
Scheduled Maintenance #61746:
Status:Finished
Start:06/Dec/2023 13:00 (UTC)
End:06/Dec/2023 14:00 (UTC)
All traffic will be rerouted and no customer impact expected.
This is EoL activity for Miami PoP (185.125.225.0/24, 161.69.113.0/24).
See https://kcm.trellix.com/corporate/index?page=content&id=SNS4175
Scheduled Maintenance #61762:
Status:Finished
Start:06/Dec/2023 09:55 (UTC)
End:06/Dec/2023 10:55 (UTC)

Affected Resources:
  • Osaka I
  • Tokyo I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61757:
Status:Finished
Start:05/Dec/2023 13:15 (UTC)
End:05/Dec/2023 15:15 (UTC)

Affected Resources:
  • Mumbai
  • Osaka
  • Remote Browser Isolation
  • Seoul
  • Singapore
No customer impact expected. Your protection remains fully functional.
Scheduled Maintenance #61744:
Status:Finished
Start:05/Dec/2023 13:00 (UTC)
End:05/Dec/2023 15:00 (UTC)
All traffic will be rerouted and no customer impact expected.
This is EoL activity for New York PoP (161.69.123.0/24, 161.69.123.0/24).
See https://kcm.trellix.com/corporate/index?page=content&id=SNS4175
Scheduled Maintenance #61745:
Status:Finished
Start:05/Dec/2023 13:00 (UTC)
End:05/Dec/2023 14:00 (UTC)
All traffic will be rerouted and no customer impact expected.
This is EoL activity for Sydney PoP (185.221.68.0/24).
See https://kcm.trellix.com/corporate/index?page=content&id=SNS4175
Scheduled Maintenance #61756:
Status:Finished
Start:05/Dec/2023 12:20 (UTC)
End:05/Dec/2023 13:20 (UTC)

Affected Resources:
  • Hong Kong
  • Remote Browser Isolation
  • Tokyo
No customer impact expected. Your protection remains fully functional.
Scheduled Maintenance #61755:
Status:Finished
Start:05/Dec/2023 12:20 (UTC)
End:05/Dec/2023 13:20 (UTC)

Affected Resources:
  • Hong Kong
  • Remote Browser Isolation
  • Tokyo
No customer impact expected. Your protection remains fully functional.
Scheduled Maintenance #61752:
Status:Finished
Start:05/Dec/2023 07:50 (UTC)
End:05/Dec/2023 08:50 (UTC)

Affected Resources:
  • Los Angeles, CA I
  • North Bergen, NJ
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61742:
Status:Finished
Start:04/Dec/2023 13:00 (UTC)
End:04/Dec/2023 14:00 (UTC)
All traffic will be rerouted and no customer impact expected.
This is EoL activity for LA PoP (161.69.122.0/24).
See https://kcm.trellix.com/corporate/index?page=content&id=SNS4175
Scheduled Maintenance #61743:
Status:Finished
Start:04/Dec/2023 09:55 (UTC)
End:04/Dec/2023 10:55 (UTC)

Affected Resources:
  • North Bergen, NJ
No customer impact expected. Your protection remains fully functional.
Scheduled Maintenance #61727:
Status:Finished
Start:03/Dec/2023 04:30 (UTC)
End:03/Dec/2023 07:30 (UTC)

Affected Resources:
  • Data Loss Prevention
Between Sunday, December 3rd, 2023, from 04:30 am UTC - Sunday, December 3rd, 2023, at 07:30 am UTC, we will be performing scheduled maintenance on our cloud services in the EU.
During this period there will be a delay to SWG DLP Incidents for EU tenants. DLP processing and protection will remain unaffected throughout the maintenance window and all incidents will be processed after the maintenance is complete.
Scheduled Maintenance #61719:
Status:Finished
Start:30/Nov/2023 10:25 (UTC)
End:30/Nov/2023 11:25 (UTC)

Affected Resources:
  • North Bergen, NJ
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61697:
Status:Finished
Start:29/Nov/2023 07:20 (UTC)
End:29/Nov/2023 08:20 (UTC)

Affected Resources:
  • Tokyo I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61682:
Status:Finished
Start:28/Nov/2023 10:15 (UTC)
End:28/Nov/2023 11:15 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61679:
Status:Finished
Start:28/Nov/2023 07:25 (UTC)
End:28/Nov/2023 08:25 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61660:
Status:Finished
Start:27/Nov/2023 07:55 (UTC)
End:27/Nov/2023 08:55 (UTC)

Affected Resources:
  • Singapore I
  • Tokyo I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61658:
Status:Finished
Start:27/Nov/2023 07:55 (UTC)
End:27/Nov/2023 08:55 (UTC)

Affected Resources:
  • Singapore I
  • Tokyo I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61659:
Status:Finished
Start:27/Nov/2023 07:55 (UTC)
End:27/Nov/2023 08:55 (UTC)

Affected Resources:
  • Singapore I
  • Tokyo I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61653:
Status:Finished
Start:23/Nov/2023 14:30 (UTC)
End:23/Nov/2023 15:00 (UTC)

Affected Resources:
  • Hong Kong II
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61651:
Status:Finished
Start:23/Nov/2023 09:30 (UTC)
End:23/Nov/2023 10:00 (UTC)

Affected Resources:
  • Hong Kong I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61646:
Status:Finished
Start:22/Nov/2023 07:45 (UTC)
End:22/Nov/2023 08:40 (UTC)

Affected Resources:
  • Hong Kong I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61640:
Status:Finished
Start:21/Nov/2023 10:00 (UTC)
End:21/Nov/2023 11:00 (UTC)

Affected Resources:
  • Amsterdam I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61633:
Status:Finished
Start:20/Nov/2023 14:50 (UTC)
End:20/Nov/2023 15:30 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61632:
Status:Finished
Start:20/Nov/2023 09:05 (UTC)
End:20/Nov/2023 10:05 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61630:
Status:Finished
Start:20/Nov/2023 08:35 (UTC)
End:20/Nov/2023 09:35 (UTC)

Affected Resources:
  • Osaka I
  • Tokyo I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61621:
Status:Finished
Start:20/Nov/2023 05:00 (UTC)
End:20/Nov/2023 07:00 (UTC)

Affected Resources:
  • London I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61618:
Status:Finished
Start:16/Nov/2023 09:30 (UTC)
End:16/Nov/2023 10:30 (UTC)

Affected Resources:
  • Osaka I
  • Tokyo I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61344:
Status:Finished
Start:16/Nov/2023 06:30 (UTC)
End:16/Nov/2023 08:30 (UTC)

Affected Resources:
  • Policy
Default Certificate Bundle in Skyhigh Secure Web Gateway for Cloud will be updated.

If you are using the default McAfee Certificate bundle with Skyhigh SWG for Cloud, you will need to take action and migrate to the new Skyhigh Certificate bundle. Please see https://kcm.trellix.com/corporate/index?page=content&id=SNS4115
for details.
Scheduled Maintenance #61617:
Status:Finished
Start:16/Nov/2023 06:15 (UTC)
End:16/Nov/2023 07:15 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61616:
Status:Finished
Start:16/Nov/2023 06:00 (UTC)
End:16/Nov/2023 07:00 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61598:
Status:Finished
Start:14/Nov/2023 06:55 (UTC)
End:14/Nov/2023 07:55 (UTC)

Affected Resources:
  • Tokyo I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61595:
Status:Finished
Start:13/Nov/2023 14:50 (UTC)
End:13/Nov/2023 15:50 (UTC)

Affected Resources:
  • Ashburn, VA I
  • Bridgewater, NJ
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61593:
Status:Finished
Start:13/Nov/2023 10:45 (UTC)
End:13/Nov/2023 11:45 (UTC)

Affected Resources:
  • Auckland II
  • Melbourne
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61592:
Status:Finished
Start:13/Nov/2023 10:45 (UTC)
End:13/Nov/2023 11:45 (UTC)
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61591:
Status:Finished
Start:13/Nov/2023 07:30 (UTC)
End:13/Nov/2023 08:05 (UTC)

Affected Resources:
  • Tokyo I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61584:
Status:Finished
Start:10/Nov/2023 10:20 (UTC)
End:10/Nov/2023 11:20 (UTC)

Affected Resources:
  • Dublin
  • Frankfurt II
  • Frankfurt III
  • Jeddah
  • London I
  • Paris I
  • Singapore I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61582:
Status:Finished
Start:10/Nov/2023 07:45 (UTC)
End:10/Nov/2023 08:45 (UTC)

Affected Resources:
  • Ashburn, VA I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61572:
Status:Finished
Start:10/Nov/2023 04:00 (UTC)
End:10/Nov/2023 06:00 (UTC)

Affected Resources:
  • Amsterdam I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61580:
Status:Finished
Start:09/Nov/2023 18:05 (UTC)
End:09/Nov/2023 19:05 (UTC)

Affected Resources:
  • Ashburn, VA I
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61579:
Status:Finished
Start:09/Nov/2023 14:15 (UTC)
End:09/Nov/2023 15:15 (UTC)

Affected Resources:
  • Jeddah
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61571:
Status:Finished
Start:09/Nov/2023 08:30 (UTC)
End:09/Nov/2023 09:30 (UTC)

Affected Resources:
  • Osaka I
  • Tokyo II
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61561:
Status:Finished
Start:08/Nov/2023 12:20 (UTC)
End:08/Nov/2023 13:25 (UTC)

Affected Resources:
  • Mumbai I
  • Singapore I
  • Singapore II
All traffic will be rerouted and no customer impact expected.
Scheduled Maintenance #61551:
Status:Finished
Start:08/Nov/2023 08:45 (UTC)
End:08/Nov/2023 09:45 (UTC)

Affected Resources:
  • Amsterdam I
  • Frankfurt III
  • Manchester
All traffic will be rerouted and no customer impact expected.
No Open Incidents
We are currently experiencing no issues.
Incident #61623: Service Degradation
Status:Resolved
Start:18/Nov/2023 07:30 (UTC)
End:18/Nov/2023 08:05 (UTC)

Affected Resources:
  • Logging
Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered.
Incident #61622: Service Degradation
Status:Resolved
Start:17/Nov/2023 09:00 (UTC)
End:17/Nov/2023 14:00 (UTC)

Affected Resources:
  • Logging
Service partially degraded. Temporarily, only partial log data available.
Point of Presence
Dec
8
Dec
3
Nov
28
Nov
23
Nov
18
Nov
13
 
Africa
Cape Town ISouth Africa 
Cape Town II*South Africa 
Egypt*Egypt 
Asia
Bangkok*Thailand 
Hong Kong IHong Kong 
Hong Kong IIHong Kong 
Jakarta*Indonesia 
Manila IPhilippines 
Manila II*Philippines 
Mumbai IIndia 
Mumbai II*India 
New Delhi*India 
Osaka IJapan 
Osaka IIJapan 
Seoul IKorea, Republic Of 
Seoul IIKorea, Republic Of 
Seoul III*Korea, Republic Of 
Singapore ISingapore 
Singapore IISingapore 
Singapore III*Singapore 
Taipei*Taiwan, Province Of China 
Tokyo IJapan 
Tokyo IIJapan 
Tokyo IIIJapan 
Tokyo IV*Japan 
Europe
Amsterdam INetherlands 
Amsterdam II*Netherlands 
Ankara*Turkey 
Athens*Greece 
Belgrad*Serbia 
Bratislava*Slovakia 
Brussels*Belgium 
Bucharest*Romania 
Budapest*Hungary 
Copenhagen*Denmark 
Cork*Ireland 
DublinIreland 
Frankfurt IGermany 
Frankfurt IIGermany 
Frankfurt IIIGermany 
Frankfurt IV*Germany 
Gdansk*Poland 
Helsinki*Finland 
IrelandIreland 
Lisbon*Portugal 
Ljubljana*Slovenia 
London IUnited Kingdom 
London IV*United Kingdom 
Madrid*Spain 
ManchesterUnited Kingdom 
MilanItaly 
Oslo INorway 
Oslo II*Norway 
Paris IFrance 
Paris II*France 
Prague*Czech Republic 
Rome*Italy 
Stockholm ISweden 
Stockholm II*Sweden 
Vienna*Austria 
Zagreb*Croatia 
Zurich ISwitzerland 
Zurich II*Switzerland 
Middle East
Dubai IUnited Arab Emirates 
JeddahSaudi Arabia 
Jerusalem*Israel 
ManamaBahrain 
Saudi Arabia*Saudi Arabia 
UAE*United Arab Emirates 
North America
Ashburn, VA IUnited States 
Chicago, IL IUnited States 
Chicago, IL IIUnited States 
Chicago, IL III*United States 
Columbus, OHUnited States 
Dallas, TXUnited States 
EU failover*United States 
LTAM failover*United States 
Los Angeles, CA IUnited States 
Los Angeles, CA IIUnited States 
Los Angeles, CA III*United States 
Mexico City*Mexico 
Miami, FL IUnited States 
Miami, FL IIUnited States 
Miami, FL III*United States 
MontrealCanada 
New Jersey*United States 
New York, NY IUnited States 
New York, NY II*United States 
Quebec CityCanada 
Quincy, WAUnited States 
San Antonio, TXUnited States 
Santa Clara, CAUnited States 
TorontoCanada 
West Des Moines, IowaUnited States 
Pacific
Auckland INew Zealand 
Auckland IINew Zealand 
Auckland III*New Zealand 
MelbourneAustralia 
Perth*Australia 
Sydney IAustralia 
Sydney IIAustralia 
South America
Asuncion*Paraguay 
Bogota*Colombia 
Brasilia*Brazil 
Buenos Aires*Argentina 
Caracas*Venezuela 
La Paz*Bolivia 
Lima*Peru 
Montevideo*Uruguay 
Santiago de Chile*Chile 
Sao Paulo IBrazil 
Sao Paulo IIBrazil 
Sao Paulo StateBrazil 
Service
Dec
8
Dec
3
Nov
28
Nov
23
Nov
18
Nov
13
 
Data Loss Prevention 
Global Routing Manager 
Logging 
Management Access 
Policy 
Remote Browser Isolation 
Available
Maintenance
Service Degradation
Service Disruption
Information
* This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.
Customers remain responsible to ensure that their usage and deployment of the product or service complies with applicable laws and regulations.

More Information

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Skyhigh Security Status v3.0.30
Last update: 08/Dec/2023 02:40 (UTC)