Maintenance Policy
A reoccurring maintenance window is scheduled two times weekly on Tuesday and Thursday for improving and optimizing our service. While the performed tasks are not expected to impact the service in any way, the maintenance time will be regionalized to be least impactful for each region. Admin or end-user impacting service updates are not part of this general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.


Scheduled Maintenance #59575:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59572:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59566:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59564:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59554:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59561:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59555:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59548:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59547:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59542:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59449:
No customer impact expected. Your protection remains fully functional.

Scheduled Maintenance #59519:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59514:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59507:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59508:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59480:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59451:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59448:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59446:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59443:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59434:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59429:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59427:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59426:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59425:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59418:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59417:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59400:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59391:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59388:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59387:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59385:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59363:
All traffic will be rerouted and no customer impact expected.

Scheduled Maintenance #59359:
All traffic will be rerouted and no customer impact expected.
No Open Incidents
We are currently experiencing no issues.


Incident #59551: Service Degradation
Cepo service is affected, POD1 customer won’t be able to get updated data.

Incident #59527: Service Degradation
Service partially degraded. Customers may experience policy synchronization slowness.

Incident #59476: Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #59404: Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #59395: Service Degradation
Cloud ePO POD2 is currently degraded, access to this service may be temporarily unavailable.

Incident #59386: Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #59356: Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.

Incident #59353: Service Degradation
Service not fully available. Traffic has been rerouted to minimize customer impact.
Point of Presence
Dec
7
Dec
2
Nov
27
Nov
22
Nov
17
Nov
12
 
Africa
Cape Town ISouth Africa 
Cape Town II*South Africa 
Asia
Bangkok*Thailand 
Hong KongHong Kong 
Jakarta*Indonesia 
Manila IPhilippines 
Manila II*Philippines 
Mumbai IIndia 
Mumbai II*India 
New Delhi*India 
Osaka IJapan 
Osaka IIJapan 
Seoul IKorea, Republic Of 
Seoul IIKorea, Republic Of 
Seoul III*Korea, Republic Of 
Singapore ISingapore 
Singapore IISingapore 
Singapore IIISingapore 
Singapore IV*Singapore 
Taipei*Taiwan, Province Of China 
Tokyo IJapan 
Tokyo IIJapan 
Tokyo III*Japan 
Europe
Amsterdam*Netherlands 
Ankara*Turkey 
Athens*Greece 
Belgrad*Serbia 
Bratislava*Slovakia 
Brussels*Belgium 
Bucharest*Romania 
Budapest*Hungary 
Copenhagen*Denmark 
Cork*Ireland 
Frankfurt IGermany 
Frankfurt IIGermany 
Frankfurt IIIGermany 
Frankfurt IVGermany 
Frankfurt V*Germany 
Gdansk*Poland 
Helsinki*Finland 
IrelandIreland 
Lisbon*Portugal 
Ljubljana*Slovenia 
London IUnited Kingdom 
London IIIUnited Kingdom 
London IV*United Kingdom 
Madrid*Spain 
MilanItaly 
Oslo INorway 
Oslo II*Norway 
Paris IFrance 
Paris IIFrance 
Paris III*France 
Prague*Czech Republic 
Rome*Italy 
Stockholm ISweden 
Stockholm II*Sweden 
Vienna*Austria 
Zagreb*Croatia 
Zurich ISwitzerland 
Zurich II*Switzerland 
Middle East
Abu Dhabi*United Arab Emirates 
Dubai IUnited Arab Emirates 
Dubai II*United Arab Emirates 
Jerusalem*Israel 
ManamaBahrain 
North America
Chicago, IL IUnited States 
Columbus, OHUnited States 
Los Angeles, CA IUnited States 
Los Angeles, CA II*United States 
Mexico City*Mexico 
Miami, FL IUnited States 
Montreal IICanada 
N. CaliforniaMexico 
N. VirginaUnited States 
New Jersey*United States 
New York, NY IUnited States 
Quebec CityCanada 
Quincy, WAUnited States 
Salem, ORUnited States 
San Antonio, TXUnited States 
TorontoCanada 
West Des Moines, IAUnited States 
Pacific
Auckland INew Zealand 
Auckland II*New Zealand 
Perth*Australia 
SydneyAustralia 
South America
Asuncion*Paraguay 
Bogota*Colombia 
Brasilia*Brazil 
Buenos Aires*Argentina 
Caracas*Venezuela 
La Paz*Bolivia 
Lima*Peru 
Montevideo*Uruguay 
Santiago de Chile*Chile 
Sao PauloBrazil 
Sao Paulo StateBrazil 
Service
Dec
7
Dec
2
Nov
27
Nov
22
Nov
17
Nov
12
 
Authentication 
Data Loss Prevention 
Global Routing Manager 
Logging 
Policy 
ePolicy Orchestrator Cloud 
Available
Maintenance
Service Degradation
Service Disruption
Information
* This is a geo located, virtual point of presence referred to as vPOP. It is served from a data center (DC) that might be located outside of the mapped country.
Customers remain responsible to ensure that their usage and deployment of the product or service complies with applicable laws and regulations.

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