Maintenance Policy
Admin or end-user impacting service updates are not part of the general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.
Scheduled Maintenance #66401:
| Status: | Planned |
| Start: | 14/Oct/2025 12:00 (UTC) |
| End: | 14/Oct/2025 13:00 (UTC) |
All traffic will be rerouted and no customer impact expected.
Please ensure that you have added our new /17 network to your firewall. Please refer to FAQs: Skyhigh Security IP Network Address Expansion
Please ensure that you have added our new /17 network to your firewall. Please refer to FAQs: Skyhigh Security IP Network Address Expansion
Scheduled Maintenance #66395:
| Status: | Planned |
| Start: | 23/Sep/2025 11:00 (UTC) |
| End: | 23/Sep/2025 12:00 (UTC) |
Affected Resources:
- Tokyo
All traffic will be rerouted and no customer impact expected.
Please ensure that you have added our new /17 network to your firewall. Please refer to FAQs: Skyhigh Security IP Network Address Expansion
Please ensure that you have added our new /17 network to your firewall. Please refer to FAQs: Skyhigh Security IP Network Address Expansion
Scheduled Maintenance #66394:
| Status: | Planned |
| Start: | 23/Sep/2025 10:00 (UTC) |
| End: | 23/Sep/2025 11:00 (UTC) |
Affected Resources:
- Osaka
All traffic will be rerouted and no customer impact expected.
Please ensure that you have added our new /17 network to your firewall. Please refer to FAQs: Skyhigh Security IP Network Address Expansion
Please ensure that you have added our new /17 network to your firewall. Please refer to FAQs: Skyhigh Security IP Network Address Expansion
Scheduled Maintenance #66393:
| Status: | Planned |
| Start: | 23/Sep/2025 12:00 (UTC) |
| End: | 23/Sep/2025 13:00 (UTC) |
Affected Resources:
- Singapore I
All traffic will be rerouted and no customer impact expected.
Please ensure that you have added our new /17 network to your firewall. Please refer to FAQs: Skyhigh Security IP Network Address Expansion
Please ensure that you have added our new /17 network to your firewall. Please refer to FAQs: Skyhigh Security IP Network Address Expansion
Scheduled Maintenance #66400:
| Status: | Planned |
| Start: | 14/Oct/2025 12:00 (UTC) |
| End: | 14/Oct/2025 13:00 (UTC) |
Affected Resources:
- London
All traffic will be rerouted and no customer impact expected.
Please ensure that you have added our new /17 network to your firewall. Please refer to FAQs: Skyhigh Security IP Network Address Expansion
Please ensure that you have added our new /17 network to your firewall. Please refer to FAQs: Skyhigh Security IP Network Address Expansion
Scheduled Maintenance #66324:
| Status: | Finished |
| Start: | 26/Aug/2025 08:00 (UTC) |
| End: | 26/Aug/2025 09:00 (UTC) |
Affected Resources:
- Montreal
All traffic will be rerouted and no customer impact expected.
Please ensure that you have added our new /17 network to your firewall. Please refer to FAQs: Skyhigh Security IP Network Address Expansion
Please ensure that you have added our new /17 network to your firewall. Please refer to FAQs: Skyhigh Security IP Network Address Expansion
Scheduled Maintenance #66408:
| Status: | Finished |
| Start: | 25/Aug/2025 17:50 (UTC) |
| End: | 25/Aug/2025 18:20 (UTC) |
No customer impact expected. Your protection remains fully functional.
Scheduled Maintenance #66325:
| Status: | Finished |
| Start: | 21/Aug/2025 08:00 (UTC) |
| End: | 21/Aug/2025 09:00 (UTC) |
All traffic will be rerouted and no customer impact expected.
Please ensure that you have added our new /17 network to your firewall. Please refer to FAQs: Skyhigh Security IP Network Address Expansion
Please ensure that you have added our new /17 network to your firewall. Please refer to FAQs: Skyhigh Security IP Network Address Expansion
No Open Incidents
We are currently experiencing no issues.
Incident #66446: Service Degradation
| Status: | Resolved |
| Start: | 28/Aug/2025 12:10 (UTC) |
| End: | 29/Aug/2025 03:30 (UTC) |
Service may not not be fully available for some customers and some traffic may be rerouted to minimize the impact.
We are currently investigating an issue that may impact service availability and performance.
Status changes will be updated here when available.
If you need further assistance, please contact Skyhigh Support referencing this incident.
We are currently investigating an issue that may impact service availability and performance.
Status changes will be updated here when available.
If you need further assistance, please contact Skyhigh Support referencing this incident.
Incident #66486: Service Degradation
| Status: | Resolved |
| Start: | 25/Aug/2025 12:00 (UTC) |
| End: | 05/Sep/2025 11:30 (UTC) |
Affected Resources:
- Management Access
Service may not not be fully available for some customers.
We are currently investigating an issue that may impact service availability and performance.
Status changes will be updated here when available.
If you need further assistance, please contact Skyhigh Support referencing this incident.
We are currently investigating an issue that may impact service availability and performance.
Status changes will be updated here when available.
If you need further assistance, please contact Skyhigh Support referencing this incident.
Incident #66358: Service Degradation
| Status: | Resolved |
| Start: | 19/Aug/2025 08:45 (UTC) |
| End: | 19/Aug/2025 09:25 (UTC) |
Affected Resources:
- Management Access
Web policy UI was not accessible temporarily.
| Point of Presence | Sep 15 | Sep 11 | Sep 6 | Sep 1 | Aug 27 | Aug 22 | ||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Asia | ||||||||||||||||||||||||||||||||||||||
| Hong Kong | Hong Kong | |||||||||||||||||||||||||||||||||||||
| Mumbai | India | |||||||||||||||||||||||||||||||||||||
| Osaka | Japan | |||||||||||||||||||||||||||||||||||||
| Seoul | Korea, Republic Of | |||||||||||||||||||||||||||||||||||||
| Singapore I | Singapore | |||||||||||||||||||||||||||||||||||||
| Tokyo | Japan | |||||||||||||||||||||||||||||||||||||
| Europe | ||||||||||||||||||||||||||||||||||||||
| Frankfurt | Germany | |||||||||||||||||||||||||||||||||||||
| London | United Kingdom | |||||||||||||||||||||||||||||||||||||
| Stockholm | Sweden | |||||||||||||||||||||||||||||||||||||
| Middle East | ||||||||||||||||||||||||||||||||||||||
| Jeddah | Saudi Arabia | |||||||||||||||||||||||||||||||||||||
| North America | ||||||||||||||||||||||||||||||||||||||
| Ashburn | United States | |||||||||||||||||||||||||||||||||||||
| Montreal | Canada | Scheduled Maintenance #66324: FINISHED
Affected Resources:
All traffic will be rerouted and no customer impact expected. Please ensure that you have added our new /17 network to your firewall. Please refer to FAQs: Skyhigh Security IP Network Address Expansion | ||||||||||||||||||||||||||||||||||||
| Phoenix | United States | |||||||||||||||||||||||||||||||||||||
| Pacific | ||||||||||||||||||||||||||||||||||||||
| Sydney | Australia | |||||||||||||||||||||||||||||||||||||
| South America | ||||||||||||||||||||||||||||||||||||||
| Sao Paulo | Brazil | |||||||||||||||||||||||||||||||||||||
Available
Maintenance
Service Degradation
Service Disruption
Information