Maintenance Policy
Admin or end-user impacting service updates are not part of the general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.
Scheduled Maintenance #shn_mvc_20299
| Status: | Planned |
| Start: | 09/Apr/2025 14:30 (UTC) |
| End: | - |
On Thursday 10th April 2025 starting at 2:30am to 10.30am UTC, we will upgrade to Skyhigh Security v6.8.1 in EU fabric. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20300
| Status: | Planned |
| Start: | 16/Apr/2025 14:30 (UTC) |
| End: | - |
On Thursday 17th April 2025 starting at 2:30am to 10.30am UTC, we will upgrade to Skyhigh Security v6.8.1 in US fabric. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20298: GovCloud
| Status: | Finished |
| Start: | 21/Mar/2025 15:30 (UTC) |
| End: | 21/Mar/2025 10:30 (UTC) |
On Friday 21st March 2025 starting at 03:30pm UTC, we will upgrade to Skyhigh Security v6.8.0 We do not expect any services to be impacted, however, you may notice temporary inconsistencies
Scheduled Maintenance #shn_mvc_20297
| Status: | Finished |
| Start: | 13/Mar/2025 03:30 (UTC) |
| End: | 13/Mar/2025 06:30 (UTC) |
Skyhigh Security will be performing an Infrastructure Service upgrade. We do not expect any services to be impacted. However, you may notice temporary inconsistencies. Reach out to support if you need further assistance.
Scheduled Maintenance #shn_mvc_20296
| Status: | Finished |
| Start: | 12/Mar/2025 03:30 (UTC) |
| End: | 12/Mar/2025 06:30 (UTC) |
Skyhigh Security will be performing an Infrastructure Service upgrade. We do not expect any services to be impacted. However, you may notice temporary inconsistencies. Reach out to support if you need further assistance.
Scheduled Maintenance #shn_mvc_20295
| Status: | Finished |
| Start: | 27/Feb/2025 15:00 (UTC) |
| End: | 27/Feb/2025 19:00 (UTC) |
Skyhigh Security will be performing an Infrastructure Service upgrade. We do not expect any services to be impacted. However, you may notice temporary inconsistencies. Reach out to support if you need further assistance.
Scheduled Maintenance #shn_mvc_20291: US SuperPOP
| Status: | Finished |
| Start: | 27/Feb/2025 04:30 (UTC) |
| End: | 27/Feb/2025 08:30 (UTC) |
On Thursday, 27th February 2025, starting at 4:30am UTC, we will upgrade Production POP Proxy to Skyhigh Security v6.7.2. We do not expect any services to be impacted, however you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20294
| Status: | Finished |
| Start: | 27/Feb/2025 04:00 (UTC) |
| End: | 27/Feb/2025 08:30 (UTC) |
Skyhigh Security will be performing an Infrastructure Service upgrade. We do not expect any services to be impacted. However, you may notice temporary inconsistencies. Reach out to support if you need further assistance.
Scheduled Maintenance #shn_mvc_20293
| Status: | Finished |
| Start: | 24/Feb/2025 04:00 (UTC) |
| End: | 24/Feb/2025 08:30 (UTC) |
Skyhigh Security will be performing an Infrastructure Service upgrade. We do not expect any services to be impacted. However, you may notice temporary inconsistencies. Reach out to support if you need further assistance.
Scheduled Maintenance #shn_mvc_20292: EU SuperPOP
| Status: | Finished |
| Start: | 21/Feb/2025 03:30 (UTC) |
| End: | 21/Feb/2025 07:30 (UTC) |
Skyhigh Security will be performing an Infrastructure Service upgrade. We do not expect any services to be impacted. However, you may notice temporary inconsistencies. Reach out to support if you need further assistance.
Scheduled Maintenance #shn_mvc_20289
| Status: | Finished |
| Start: | 20/Feb/2025 04:30 (UTC) |
| End: | 20/Feb/2025 11:30 (UTC) |
Skyhigh Security will be performing an Infrastructure Service upgrade. We do not expect any services to be impacted. However, you may notice temporary inconsistencies. Reach out to support if you need further assistance.
Scheduled Maintenance #shn_mvc_20290: US SuperPOP
| Status: | Finished |
| Start: | 20/Feb/2025 04:30 (UTC) |
| End: | 20/Feb/2025 06:00 (UTC) |
On Thursday, 20th February 2025, starting at 4:30am UTC, we will upgrade POC POP Proxy to Skyhigh Security v6.8.0. We do not expect any services to be impacted, however you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20288
| Status: | Finished |
| Start: | 19/Feb/2025 15:30 (UTC) |
| End: | 20/Feb/2025 07:30 (UTC) |
Skyhigh Security will be performing an Infrastructure Service upgrade. We do not expect any services to be impacted. However, you may notice temporary inconsistencies. Reach out to support if you need further assistance.
Scheduled Maintenance #shn_mvc_20287
| Status: | Finished |
| Start: | 19/Feb/2025 04:00 (UTC) |
| End: | 19/Feb/2025 08:00 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services in all US POPs. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20286
| Status: | Finished |
| Start: | 18/Feb/2025 02:30 (UTC) |
| End: | 18/Feb/2025 16:00 (UTC) |
On Tuesday, 18th February 2025, at 2:30 AM UTC, we will upgrade to Skyhigh Security 6.8.0 in the US fabric. No service impact is expected, but temporary inconsistencies may occur.
Scheduled Maintenance #shn_mvc_20285
| Status: | Finished |
| Start: | 11/Feb/2025 02:30 (UTC) |
| End: | 11/Feb/2025 10:30 (UTC) |
On Tuesday 11th February 2024 starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.8.0. We do not expect any services to be impacted, however, you may notice temporary inconsistencies. This will be in EU fabric.
Scheduled Maintenance #shn_mvc_20284
| Status: | Finished |
| Start: | 07/Feb/2025 04:30 (UTC) |
| End: | 07/Feb/2025 12:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services in all US POPs. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20283
| Status: | Finished |
| Start: | 06/Feb/2025 04:30 (UTC) |
| End: | 06/Feb/2025 12:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services in all US POPs. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20282
| Status: | Finished |
| Start: | 04/Feb/2025 04:30 (UTC) |
| End: | 04/Feb/2025 12:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services in all US POPs. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20281
| Status: | Finished |
| Start: | 04/Feb/2025 04:30 (UTC) |
| End: | 04/Feb/2025 12:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services in all EU POPs. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance
Scheduled Maintenance #shn_mvc_20280
| Status: | Finished |
| Start: | 03/Feb/2025 04:30 (UTC) |
| End: | 03/Feb/2025 12:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services in all US POPs. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20279
| Status: | Finished |
| Start: | 03/Feb/2025 04:30 (UTC) |
| End: | 03/Feb/2025 12:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services in all EU POPs. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance
Scheduled Maintenance #shn_mvc_20277
| Status: | Finished |
| Start: | 31/Jan/2025 04:30 (UTC) |
| End: | 31/Jan/2025 12:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services in all US POPs. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20278
| Status: | Finished |
| Start: | 31/Jan/2025 04:30 (UTC) |
| End: | 31/Jan/2025 12:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services in all EU POPs. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance
Scheduled Maintenance #shn_mvc_20275
| Status: | Finished |
| Start: | 29/Jan/2025 04:30 (UTC) |
| End: | 30/Jan/2025 12:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services in all US POPs. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20276
| Status: | Finished |
| Start: | 29/Jan/2025 04:30 (UTC) |
| End: | 30/Jan/2025 12:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services in all EU POPs. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance
Scheduled Maintenance #shn_mvc_20274
| Status: | Finished |
| Start: | 28/Jan/2025 04:30 (UTC) |
| End: | 28/Jan/2025 12:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services in all US POPs. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20273
| Status: | Finished |
| Start: | 28/Jan/2025 04:30 (UTC) |
| End: | 28/Jan/2025 13:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services in all EU POPs. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance
Scheduled Maintenance #shn_mvc_20272
| Status: | Finished |
| Start: | 27/Jan/2025 04:30 (UTC) |
| End: | 28/Jan/2025 12:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services in all EU POPs. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance
Scheduled Maintenance #shn_mvc_20271
| Status: | Finished |
| Start: | 27/Jan/2025 04:30 (UTC) |
| End: | 27/Jan/2025 12:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services in all US POPs. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20269
| Status: | Finished |
| Start: | 25/Jan/2025 03:30 (UTC) |
| End: | 25/Jan/2025 14:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services in all US POPs. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20270
| Status: | Finished |
| Start: | 24/Jan/2025 06:00 (UTC) |
| End: | 25/Jan/2025 14:00 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20268: EU SuperPOP
| Status: | Finished |
| Start: | 23/Jan/2025 04:30 (UTC) |
| End: | 24/Jan/2025 11:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20267: EU SuperPOP
| Status: | Finished |
| Start: | 22/Jan/2025 04:30 (UTC) |
| End: | 22/Jan/2025 11:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20266: EU SuperPOP
| Status: | Finished |
| Start: | 21/Jan/2025 04:30 (UTC) |
| End: | 21/Jan/2025 11:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20265: EU SuperPOP
| Status: | Finished |
| Start: | 20/Jan/2025 04:30 (UTC) |
| End: | 20/Jan/2025 16:05 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20264: EU SuperPOP
| Status: | Finished |
| Start: | 16/Jan/2025 16:30 (UTC) |
| End: | 17/Jan/2025 15:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20263: EU SuperPOP
| Status: | Finished |
| Start: | 16/Jan/2025 04:30 (UTC) |
| End: | 16/Jan/2025 16:00 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20262: EU SuperPOP
| Status: | Finished |
| Start: | 14/Jan/2025 16:33 (UTC) |
| End: | 13/Jan/2025 11:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20261: US SuperPOP
| Status: | Finished |
| Start: | 10/Jan/2025 06:30 (UTC) |
| End: | 10/Jan/2025 15:00 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20260: EU SuperPOP
| Status: | Finished |
| Start: | 09/Jan/2025 04:30 (UTC) |
| End: | 09/Jan/2025 12:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20259: EU SuperPOP
| Status: | Finished |
| Start: | 08/Jan/2025 04:30 (UTC) |
| End: | 08/Jan/2025 11:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period, please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20258: GovCloud
| Status: | Finished |
| Start: | 14/Dec/2024 01:00 (UTC) |
| End: | 14/Dec/2024 05:00 (UTC) |
Skyhigh Security is performing an infrastructure upgrade on Saturday, December 14th (1:00 AM to 5:00 AM UTC). During this time, users may see some inconsistencies in the Skyhigh Dashboard
Scheduled Maintenance #shn_mvc_20256: EU SuperPOP
| Status: | Finished |
| Start: | 04/Dec/2024 15:30 (UTC) |
| End: | 15/Dec/2024 07:59 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period (4 Dec 2024 - 12 Dec 2024 ), please reach out to support for further assistance
Scheduled Maintenance #shn_mvc_20257: US SuperPOP
| Status: | Finished |
| Start: | 04/Dec/2024 15:30 (UTC) |
| End: | 15/Dec/2024 07:59 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. No functional changes are part of this activity. We do not expect any services to be impacted, however, if you notice any issues during this period (4 Dec 2024 - 12 Dec 2024 ), please reach out to support for further assistance
No Open Incidents
We are currently experiencing no issues.
Incident #shn_mvc_10573: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 26/Mar/2025 15:30 (UTC) |
| End: | 26/Mar/2025 18:31 (UTC) |
We are currently investigating an issue that may impact Login to O365 through Skyhigh Reverse Proxy service for some customers. For further assistance, please contact Skyhigh Support.
Incident #shn_mvc_10571
| Status: | Resolved |
| Start: | 04/Mar/2025 20:53 (UTC) |
| End: | 06/Mar/2025 07:05 (UTC) |
Skyhigh CASB is currently degraded, potentially affecting DLP processing for some SharePoint sites in USPROD.
Incident #shn_mvc_10569
| Status: | Resolved |
| Start: | 19/Feb/2025 23:30 (UTC) |
| End: | 20/Feb/2025 02:00 (UTC) |
Skyhigh CASB is currently degraded. Access to dashboard may be temporarily unavailable.
Incident #shn_mvc_10568: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 19/Feb/2025 13:10 (UTC) |
| End: | 19/Feb/2025 13:30 (UTC) |
Skyhigh Dashboard is intermittently inaccessible in US PROD.
Incident #shn_mvc_10567
| Status: | Resolved |
| Start: | 15/Feb/2025 05:50 (UTC) |
| End: | 15/Feb/2025 08:15 (UTC) |
Skyhigh CASB is currently degraded, Inline email processing was affected on India and Sydney POP
Incident #shn_mvc_10566
| Status: | Resolved |
| Start: | 31/Jan/2025 13:15 (UTC) |
| End: | 01/Feb/2025 01:30 (UTC) |
Skyhigh CASB is currently degraded in EUPROD, ConfigAudit On Demand Scans are delayed.
Incident #shn_mvc_10565
| Status: | Resolved |
| Start: | 29/Jan/2025 06:30 (UTC) |
| End: | 29/Jan/2025 08:30 (UTC) |
Skyhigh CASB is currently degraded, Inline email processing was affected on India POP.
Incident #shn_mvc_10564
| Status: | Resolved |
| Start: | 28/Jan/2025 06:00 (UTC) |
| End: | 29/Jan/2025 08:00 (UTC) |
Skyhigh CASB is currently degraded, DLP processing affected on Cascades .
Incident #shn_mvc_10562: US SuperPOP - Service Disruption
| Status: | Resolved |
| Start: | 17/Jan/2025 18:00 (UTC) |
| End: | 17/Jan/2025 18:15 (UTC) |
Dashboard Console is not accessible.
Incident #shn_mvc_10563: EU SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 17/Jan/2025 17:30 (UTC) |
| End: | 17/Jan/2025 19:00 (UTC) |
Skyhigh CASB is currently degraded, On Demand Scans are impacted.
Incident #shn_mvc_10560: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 17/Jan/2025 10:30 (UTC) |
| End: | 17/Jan/2025 20:50 (UTC) |
Some customers are unable to access Microsoft OneDrive. This issue has been caused by unexpected Microsoft changes made to OneDrive App. Skyhigh engineering teams are modifying the configurations and we expect services to be restored shortly.
Incident #shn_mvc_10561: EU SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 17/Jan/2025 10:30 (UTC) |
| End: | 17/Jan/2025 20:50 (UTC) |
Some customers are unable to access Microsoft OneDrive. This issue has been caused by unexpected Microsoft changes made to OneDrive App. Skyhigh engineering teams are modifying the configurations and we expect services to be restored shortly.
Incident #shn_mvc_10558: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 15/Jan/2025 05:18 (UTC) |
| End: | 15/Jan/2025 06:34 (UTC) |
Skyhigh CASB is currently degraded. Inline email processing is delayed.
Incident #shn_mvc_10557: US SuperPOP - Service Disruption
| Status: | Resolved |
| Start: | 10/Jan/2025 11:39 (UTC) |
| End: | 10/Jan/2025 13:30 (UTC) |
Dashboard Console is not accessible.
Incident #shn_mvc_10556: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 12/Dec/2024 17:30 (UTC) |
| End: | 12/Dec/2024 22:50 (UTC) |
MS Teams events are not received by Skyhigh due to a Microsoft outage, so Skyhigh is not able to process any NRT DLP for these events. https://learn.microsoft.com/en-us/microsoft-365/admin/manage/health-dashboard-overview?view=o365-worldwide
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