Maintenance Policy
Admin or end-user impacting service updates are not part of the general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.
Scheduled Maintenance #shn_mvc_20324
| Status: | Finished |
| Start: | 13/Sep/2025 02:30 (UTC) |
| End: | 13/Sep/2025 14:15 (UTC) |
Skyhigh Security is constantly striving to deliver excellence in performance and user experience. As part of an ongoing maintenance program, we are updating our cloud services. We don't expect any data loss, and there will be no impact to DLP controls. However, you may notice temporary delay in incident creation and disruption in accessing incident management UI. Any On-demand & Config-Audit scans in progress will be paused and resumed after the maintenance is complete. New scans will be queued to begin after the maintenance window. Please reach out to support for further assistance.
Scheduled Maintenance #shn_mvc_20323
| Status: | Finished |
| Start: | 28/Aug/2025 04:30 (UTC) |
| End: | 28/Aug/2025 08:30 (UTC) |
On Thursday, 28th August 2025 starting at 4:30am to 11.30am UTC, we will upgrade the Production POP Reverse Proxy to Skyhigh Security v6.8.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20322
| Status: | Finished |
| Start: | 21/Aug/2025 04:30 (UTC) |
| End: | 21/Aug/2025 11:30 (UTC) |
On Thursday, 21st August 2025 starting at 4:30am to 11.30am UTC, we will upgrade the PoC POP Reverse Proxy to Skyhigh Security v6.9.0. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20321
| Status: | Finished |
| Start: | 13/Aug/2025 02:30 (UTC) |
| End: | 13/Aug/2025 14:20 (UTC) |
On Wednesday 13th August 2025 starting at 2:30am to 12.30pm UTC, we will upgrade to Skyhigh Security v6.9.0 in US fabric. We do not expect any services to be impacted, however, you may notice temporary inconsistencies
Scheduled Maintenance #shn_mvc_20320: GovCloud
| Status: | Finished |
| Start: | 11/Aug/2025 02:30 (UTC) |
| End: | 11/Aug/2025 09:00 (UTC) |
On Monday 11th August 2025 starting at 2:30am to 10.30am UTC, we will upgrade to Skyhigh Security v6.9.0 We do not expect any services to be impacted, however, you may notice temporary inconsistencies
Scheduled Maintenance #shn_mvc_20319
| Status: | Finished |
| Start: | 07/Aug/2025 02:30 (UTC) |
| End: | 07/Aug/2025 13:25 (UTC) |
On Thursday 7th August 2025 starting at 2:30am to 12.30pm UTC, we will upgrade to Skyhigh Security v6.9.0 in EU fabric. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20318
| Status: | Finished |
| Start: | 02/Aug/2025 06:00 (UTC) |
| End: | 02/Aug/2025 08:00 (UTC) |
Between Saturday, 2nd August, 2025 11.30AM IST till 2nd August, 2025 1.30PM IST , we will be performing Infra maintenance . During this period there will be delayed Email DLP processing. This impacts only passive Email DLP. After the maintenance window all the emails will be processed for DLP .
Scheduled Maintenance #shn_mvc_20317
| Status: | Finished |
| Start: | 02/Aug/2025 04:30 (UTC) |
| End: | 02/Aug/2025 08:41 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services from 4.30AM to 8.30AM 2nd August UTC. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20316
| Status: | Finished |
| Start: | 19/Jul/2025 04:30 (UTC) |
| End: | 19/Jul/2025 06:30 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services from 4.30AM to 8.30AM 19th July UTC. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20314
| Status: | Finished |
| Start: | 10/Jul/2025 04:30 (UTC) |
| End: | 10/Jul/2025 09:30 (UTC) |
On Thursday, 10th July 2025 starting at 4:30am to 11.30am UTC, we will upgrade the Production POP Reverse Proxy to Skyhigh Security v6.8.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20315
| Status: | Finished |
| Start: | 05/Jul/2025 04:30 (UTC) |
| End: | 05/Jul/2025 08:00 (UTC) |
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. From July 5th 4.30AM to July 5th 7.30AM UTC. Please reach out to support for assistance.
Scheduled Maintenance #shn_mvc_20313
| Status: | Finished |
| Start: | 03/Jul/2025 04:30 (UTC) |
| End: | 03/Jul/2025 08:00 (UTC) |
On Thursday, 3rd July 2025 starting at 4:30am to 11.30am UTC, we will upgrade the PoC POP Reverse Proxy to Skyhigh Security v6.8.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20311
| Status: | Finished |
| Start: | 26/Jun/2025 02:30 (UTC) |
| End: | 26/Jun/2025 11:30 (UTC) |
On Thursday 26th June 2025 starting at 2:30am to 12.30pm UTC, we will upgrade to Skyhigh Security v6.8.2 in US fabric. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20312: GovCloud
| Status: | Finished |
| Start: | 23/Jun/2025 02:30 (UTC) |
| End: | 23/Jun/2025 09:00 (UTC) |
On Monday 22nd June 2025 starting at 2:30am to 10.30am UTC, we will upgrade to Skyhigh Security v6.8.2 We do not expect any services to be impacted, however, you may notice temporary inconsistencies
Scheduled Maintenance #shn_mvc_20310
| Status: | Finished |
| Start: | 19/Jun/2025 02:30 (UTC) |
| End: | 19/Jun/2025 10:45 (UTC) |
On Thursday 19th June 2025 starting at 2:30am to 2.30pm UTC, we will upgrade to Skyhigh Security v6.8.2 in EU fabric. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
No Open Incidents
We are currently experiencing no issues.
Incident #shn_mvc_10605: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 25/Aug/2025 16:30 (UTC) |
| End: | 25/Aug/2025 18:40 (UTC) |
We are currently investigating intermittent issues affecting the Skyhigh Security USPROD Cloud Dashboard. Users may experience difficulties with login or page loading in the UI. We are working to resolve this with high priority.
Incident #shn_mvc_10609: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 25/Aug/2025 07:00 (UTC) |
| End: | 05/Sep/2025 11:30 (UTC) |
We are currently investigating an issue that may impact Dashboard cards availability and performance intermittently. Cards may not load fully for some customers. For further assistance, please contact Skyhigh Support.
Incident #shn_mvc_10604: GovCloud - Service Degradation
| Status: | Resolved |
| Start: | 19/Aug/2025 16:00 (UTC) |
| End: | 19/Aug/2025 23:03 (UTC) |
DLP monitoring for a few tenants on Skyhigh Gov cloud with Microsoft OneDrive and SharePoint services integrated via add-in app is currently degraded and a workaround is in place. Skyhigh Engineering is continuing to investigate the issue.
Incident #shn_mvc_10599
| Status: | Resolved |
| Start: | 28/Jul/2025 05:17 (UTC) |
| End: | 28/Jul/2025 05:58 (UTC) |
Skyhigh CASB is currently degraded. Inline emails are getting rejected in Sydney POP.
Incident #shn_mvc_10598: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 27/Jul/2025 13:41 (UTC) |
| End: | 27/Jul/2025 15:36 (UTC) |
We are currently investigating a DLP issue that may impact service availability and performance in Sydney Pop. Service may not be fully available for some customers. For further assistance, please contact Skyhigh Support.
Incident #shn_mvc_10596
| Status: | Resolved |
| Start: | 23/Jul/2025 07:07 (UTC) |
| End: | 23/Jul/2025 08:39 (UTC) |
Skyhigh CASB is currently degraded. Passive email processing is delayed.
Incident #shn_mvc_10594: GovCloud - Service Degradation
| Status: | Resolved |
| Start: | 17/Jul/2025 13:30 (UTC) |
| End: | 17/Jul/2025 15:40 (UTC) |
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
Incident #shn_mvc_10593
| Status: | Resolved |
| Start: | 17/Jul/2025 09:35 (UTC) |
| End: | 17/Jul/2025 10:38 (UTC) |
Skyhigh CASB is currently degraded, ConfigAudit scans are impacted.
Incident #shn_mvc_10590
| Status: | Resolved |
| Start: | 11/Jul/2025 04:30 (UTC) |
| End: | 11/Jul/2025 10:20 (UTC) |
Page loading failures affecting OWA users on unmanaged devices via reverse proxy are now resolved. This was linked to a recent Microsoft script change."
Incident #shn_mvc_10588: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 29/Jun/2025 06:40 (UTC) |
| End: | 30/Jun/2025 15:49 (UTC) |
Skyhigh CASB is currently degraded, Inline email processing is affected on India POP
Incident #shn_mvc_10586
| Status: | Resolved |
| Start: | 13/Jun/2025 06:50 (UTC) |
| End: | 13/Jun/2025 14:58 (UTC) |
Skyhigh CASB is currently degraded in Sydney POP & EUPROD. Expect a delay in processing NRT events
Incident #shn_mvc_10583
| Status: | Resolved |
| Start: | 11/Jun/2025 05:05 (UTC) |
| End: | 11/Jun/2025 07:06 (UTC) |
Skyhigh CASB is currently degraded, Inline email processing is affected on India POP
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