Maintenance Policy
Admin or end-user impacting service updates are not part of the general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.

Scheduled Maintenance #shn_mvc_20323
On Thursday, 28th August 2025 starting at 4:30am to 11.30am UTC, we will upgrade the Production POP Reverse Proxy to Skyhigh Security v6.8.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20322
On Thursday, 21st August 2025 starting at 4:30am to 11.30am UTC, we will upgrade the PoC POP Reverse Proxy to Skyhigh Security v6.9.0. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20321
On Wednesday 13th August 2025 starting at 2:30am to 12.30pm UTC, we will upgrade to Skyhigh Security v6.9.0 in US fabric. We do not expect any services to be impacted, however, you may notice temporary inconsistencies

Scheduled Maintenance #shn_mvc_20320: GovCloud
On Monday 11th August 2025 starting at 2:30am to 10.30am UTC, we will upgrade to Skyhigh Security v6.9.0 We do not expect any services to be impacted, however, you may notice temporary inconsistencies

Scheduled Maintenance #shn_mvc_20319
On Thursday 7th August 2025 starting at 2:30am to 12.30pm UTC, we will upgrade to Skyhigh Security v6.9.0 in EU fabric. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20318
Between Saturday, 2nd August, 2025 11.30AM IST till 2nd August, 2025 1.30PM IST , we will be performing Infra maintenance . During this period there will be delayed Email DLP processing. This impacts only passive Email DLP. After the maintenance window all the emails will be processed for DLP .

Scheduled Maintenance #shn_mvc_20317
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services from 4.30AM to 8.30AM 2nd August UTC. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20316
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services from 4.30AM to 8.30AM 19th July UTC. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20314
On Thursday, 10th July 2025 starting at 4:30am to 11.30am UTC, we will upgrade the Production POP Reverse Proxy to Skyhigh Security v6.8.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20315
Skyhigh Security will be running a series of maintenance activities to upgrade our backend services. From July 5th 4.30AM to July 5th 7.30AM UTC. Please reach out to support for assistance.

Scheduled Maintenance #shn_mvc_20313
On Thursday, 3rd July 2025 starting at 4:30am to 11.30am UTC, we will upgrade the PoC POP Reverse Proxy to Skyhigh Security v6.8.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20311
On Thursday 26th June 2025 starting at 2:30am to 12.30pm UTC, we will upgrade to Skyhigh Security v6.8.2 in US fabric. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.

Scheduled Maintenance #shn_mvc_20312: GovCloud
On Monday 22nd June 2025 starting at 2:30am to 10.30am UTC, we will upgrade to Skyhigh Security v6.8.2 We do not expect any services to be impacted, however, you may notice temporary inconsistencies

Scheduled Maintenance #shn_mvc_20310
On Thursday 19th June 2025 starting at 2:30am to 2.30pm UTC, we will upgrade to Skyhigh Security v6.8.2 in EU fabric. We do not expect any services to be impacted, however, you may notice temporary inconsistencies.
No Open Incidents
We are currently experiencing no issues.

Incident #shn_mvc_10605: US SuperPOP - Service Degradation
We are currently investigating intermittent issues affecting the Skyhigh Security USPROD Cloud Dashboard. Users may experience difficulties with login or page loading in the UI. We are working to resolve this with high priority.

Incident #shn_mvc_10604: GovCloud - Service Degradation
DLP monitoring for a few tenants on Skyhigh Gov cloud with Microsoft OneDrive and SharePoint services integrated via add-in app is currently degraded and a workaround is in place. Skyhigh Engineering is continuing to investigate the issue.

Incident #shn_mvc_10599
Skyhigh CASB is currently degraded. Inline emails are getting rejected in Sydney POP.

Incident #shn_mvc_10598: US SuperPOP - Service Degradation
We are currently investigating a DLP issue that may impact service availability and performance in Sydney Pop. Service may not be fully available for some customers. For further assistance, please contact Skyhigh Support.

Incident #shn_mvc_10596
Skyhigh CASB is currently degraded. Passive email processing is delayed.

Incident #shn_mvc_10594: GovCloud - Service Degradation
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

Incident #shn_mvc_10593
Skyhigh CASB is currently degraded, ConfigAudit scans are impacted.

Incident #shn_mvc_10590
Page loading failures affecting OWA users on unmanaged devices via reverse proxy are now resolved. This was linked to a recent Microsoft script change."

Incident #shn_mvc_10588: US SuperPOP - Service Degradation
Skyhigh CASB is currently degraded, Inline email processing is affected on India POP

Incident #shn_mvc_10586
Skyhigh CASB is currently degraded in Sydney POP & EUPROD. Expect a delay in processing NRT events

Incident #shn_mvc_10583
Skyhigh CASB is currently degraded, Inline email processing is affected on India POP

Incident #shn_mvc_10581
Skyhigh Security DLP is currently degraded in EUPROD. NRT events processing may be delayed for some customers.

Incident #shn_mvc_10580: US SuperPOP - Service Degradation
Skyhigh CASB is currently degraded, NRT events are processing with delay.

Incident #shn_mvc_10579: US SuperPOP - Service Degradation
Skyhigh CASB is currently degraded, NRT events are processing with delay.

Incident #shn_mvc_10578: US SuperPOP - Service Degradation
Skyhigh Security Inline Email DLP is currently degraded. Email scans for some USPROD customers may be impacted
Point of Presence
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Asia
Mumbai IIndia 
Mumbai IIIndia 
Singapore ISingapore 
Singapore IISingapore 
TokyoJapan 
Canada
Canada Central ICanada 
Canada Central IICanada 
Europe
EU SuperPOPGermany 
Frankfurt IGermany 
Frankfurt IIGermany 
Frankfurt IIIGermany 
Frankfurt IVGermany 
Ireland IIreland 
Ireland IIIreland 
Stockholm ISweden 
Stockholm IISweden 
Stockholm IIISweden 
Stockholm IVSweden 
North America
GovCloudUnited States 
N.California IUnited States 
N.California IIUnited States 
N.California IIIUnited States 
N.California IVUnited States 
N.Virginia IUnited States 
N.Virginia IIUnited States 
N.Virginia IIIUnited States 
Oregon IUnited States 
Oregon IIUnited States 
Oregon IIIUnited States 
US SuperPOPUnited States 
Pacific
Sydney IAustralia 
Sydney IIAustralia 
Sydney IIIAustralia 
South America
Sao PauloBrazil 
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