Maintenance Policy
Admin or end-user impacting service updates are not part of the general maintenance and will be stated explicitly including more precise information about the maintenance window, i.e. start and end time.
Scheduled Maintenance #shn_mvc_20252: EU SuperPOP
| Status: | Finished |
| Start: | 18/Nov/2024 15:00 (UTC) |
| End: | 18/Nov/2024 19:00 (UTC) |
Skyhigh Security will be running a maintenance activity to support the latest Chrome changes. We do not expect any services to be impacted, however, you may notice temporary inconsistencies during this period. Reach out to support if you need further assistance.
Scheduled Maintenance #shn_mvc_20251: US SuperPOP
| Status: | Finished |
| Start: | 18/Nov/2024 15:00 (UTC) |
| End: | 18/Nov/2024 19:00 (UTC) |
Skyhigh Security will be running a maintenance activity to support the latest Chrome changes. We do not expect any services to be impacted, however, you may notice temporary inconsistencies during this period. Reach out to support if you need further assistance.
Scheduled Maintenance #shn_mvc_20253: EU SuperPOP
| Status: | Finished |
| Start: | 16/Nov/2024 15:00 (UTC) |
| End: | 16/Nov/2024 16:00 (UTC) |
Skyhigh Security will be performing a maintenance activity to ensure that our systems remain secure and up-to-date with the latest features and functionalities provided by our infrastructure partners. During the upgrade, we anticipate some impact on Skyhigh’s services. Please reach out to support if you need assistance. We apologize for any inconvenience this may cause
Scheduled Maintenance #shn_mvc_20254: US SuperPOP
| Status: | Finished |
| Start: | 16/Nov/2024 15:00 (UTC) |
| End: | 16/Nov/2024 16:00 (UTC) |
Skyhigh Security will be performing a maintenance activity to ensure that our systems remain secure and up-to-date with the latest features and functionalities provided by our infrastructure partners. During the upgrade, we anticipate some impact on Skyhigh’s services. Please reach out to support if you need assistance. We apologize for any inconvenience this may cause
Scheduled Maintenance #shn_mvc_20249: US SuperPOP
| Status: | Finished |
| Start: | 24/Oct/2024 09:30 (UTC) |
| End: | 24/Oct/2024 13:30 (UTC) |
On Thursday 24th Oct 2024 starting at 9:30am UTC to 01.30pm UTC, we will perform a maintenance activity.
Scheduled Maintenance #shn_mvc_20250: EU SuperPOP
| Status: | Finished |
| Start: | 24/Oct/2024 09:30 (UTC) |
| End: | 24/Oct/2024 13:30 (UTC) |
On Thursday 24th Oct 2024 starting at 9:30am UTC to 01.30pm UTC, we will perform a maintenance activity.
Scheduled Maintenance #shn_mvc_20245: US SuperPOP
| Status: | Finished |
| Start: | 10/Oct/2024 02:30 (UTC) |
| End: | 10/Oct/2024 12:30 (UTC) |
On Thursday 10th Oct 2024 starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.7.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies
Scheduled Maintenance #shn_mvc_20248: GovCloud
| Status: | Finished |
| Start: | 04/Oct/2024 17:00 (UTC) |
| End: | 05/Oct/2024 00:00 (UTC) |
On Friday 4th October 2024 starting at 05:00pm UTC, we will upgrade to Skyhigh Security v6.7.2 We do not expect any services to be impacted, however, you may notice temporary inconsistencies
Scheduled Maintenance #shn_mvc_20244: EU SuperPOP
| Status: | Finished |
| Start: | 04/Oct/2024 02:30 (UTC) |
| End: | 03/Oct/2024 12:20 (UTC) |
On Thursday 03rd Oct 2024 starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.7.2. We do not expect any services to be impacted, however, you may notice temporary inconsistencies
Scheduled Maintenance #shn_mvc_20243: US SuperPOP
| Status: | Finished |
| Start: | 28/Sep/2024 02:30 (UTC) |
| End: | 28/Sep/2024 10:45 (UTC) |
Skyhigh Security is upgrading its key infrastructure components to enhance performance, security, and scalability. This upgrade is part of a scheduled maintenance activity to ensure that our systems remain secure and up-to-date with the latest features and functionalities provided by our infrastructure provider. During the upgrade, we anticipate some impact on Skyhigh’s services. We apologize for any inconvenience this may cause
Scheduled Maintenance #shn_mvc_20241: US SuperPOP
| Status: | Finished |
| Start: | 29/Aug/2024 04:30 (UTC) |
| End: | 29/Aug/2024 07:10 (UTC) |
On Thursday, 29th August 2024, starting at 4:30am UTC, we will upgrade Production POP Proxy in US and APAC regions to Skyhigh Security v6.7.0. We do not expect any services to be impacted, however you may notice temporary inconsistencies.
Scheduled Maintenance #shn_mvc_20240: EU SuperPOP
| Status: | Finished |
| Start: | 24/Aug/2024 02:30 (UTC) |
| End: | 24/Aug/2024 10:30 (UTC) |
Skyhigh Security is upgrading its key infrastructure components to enhance performance, security, and scalability. This upgrade is part of a scheduled maintenance activity to ensure that our systems remain secure and up-to-date with the latest features and functionalities provided by our infrastructure provider. During the upgrade, we anticipate some impact on Skyhigh’s services. We apologize for any inconvenience this may cause
Scheduled Maintenance #shn_mvc_20239: US SuperPOP
| Status: | Finished |
| Start: | 20/Aug/2024 02:30 (UTC) |
| End: | 20/Aug/2024 15:40 (UTC) |
On Tuesday 20th Aug 2024 starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.7.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies
Scheduled Maintenance #shn_mvc_20237: GovCloud
| Status: | Finished |
| Start: | 16/Aug/2024 17:00 (UTC) |
| End: | 17/Aug/2024 00:00 (UTC) |
On Friday 16th August 2024 starting at 05:00pm UTC, we will upgrade to Skyhigh Security v6.7.1 We do not expect any services to be impacted, however, you may notice temporary inconsistencies
Scheduled Maintenance #shn_mvc_20238: EU SuperPOP
| Status: | Finished |
| Start: | 13/Aug/2024 02:30 (UTC) |
| End: | 13/Aug/2024 12:30 (UTC) |
On Tuesday 13th Aug 2024 starting at 2:30am UTC, we will upgrade to Skyhigh Security v6.7.1. We do not expect any services to be impacted, however, you may notice temporary inconsistencies
Scheduled Maintenance #shn_mvc_20236: US SuperPOP
| Status: | Finished |
| Start: | 03/Aug/2024 03:30 (UTC) |
| End: | 03/Aug/2024 08:30 (UTC) |
Skyhigh Security will be upgrading its key infrastructure on August 03rd, from 3:30 AM to 7:30 AM UTC. We do not anticipate any major impact during this period.
Scheduled Maintenance #shn_mvc_20235: US SuperPOP
| Status: | Finished |
| Start: | 31/Jul/2024 03:00 (UTC) |
| End: | 31/Jul/2024 05:00 (UTC) |
Skyhigh Security will be upgrading its key infrastructure on July 31st, from 3:00 AM to 4:30 AM UTC. We do not anticipate any major impact during this period
No Open Incidents
We are currently experiencing no issues.
Incident #shn_mvc_10554: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 01/Nov/2024 20:30 (UTC) |
| End: | 02/Nov/2024 07:35 (UTC) |
Microsoft made changes introducing new domains affecting the browser integrity check. This change does not appear to have rolled out widely. The impact of this change is that Teams web access is being blocked through the reverse proxy.
Incident #shn_mvc_10553: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 15/Oct/2024 09:30 (UTC) |
| End: | 15/Oct/2024 12:45 (UTC) |
Skyhigh CASB is currently degraded. DLP events may be temporarily delayed.
Incident #shn_mvc_10552: EU SuperPOP - Service Disruption
| Status: | Resolved |
| Start: | 15/Oct/2024 06:36 (UTC) |
| End: | 15/Oct/2024 07:34 (UTC) |
Skyhigh CASB is currently degraded. Dashboard login is not accessible via SSO.
Incident #shn_mvc_10551: US SuperPOP - Service Disruption
| Status: | Resolved |
| Start: | 15/Oct/2024 06:36 (UTC) |
| End: | 15/Oct/2024 07:33 (UTC) |
Skyhigh CASB is currently degraded. Dashboard login is not accessible via SSO.
Incident #shn_mvc_10550: EU SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 26/Sep/2024 06:15 (UTC) |
| End: | 26/Sep/2024 13:30 (UTC) |
Skyhigh CASB is currently degraded, NRT events are processing with delay.
Incident #shn_mvc_10548: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 20/Sep/2024 13:30 (UTC) |
| End: | 21/Sep/2024 01:51 (UTC) |
tp-pipeline delay in processing the activities and anomalies
Incident #shn_mvc_10547: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 03/Sep/2024 17:00 (UTC) |
| End: | 03/Sep/2024 20:46 (UTC) |
Skyhigh CASB is currently degraded. Dashboard notifications are delayed.
Incident #shn_mvc_10546: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 02/Sep/2024 00:00 (UTC) |
| End: | 02/Sep/2024 01:10 (UTC) |
Skyhigh CASB is currently degraded. Dashboard login is not accessible via SSO.
Incident #shn_mvc_10545: US SuperPOP - Service Disruption
| Status: | Resolved |
| Start: | 20/Aug/2024 10:20 (UTC) |
| End: | 20/Aug/2024 11:30 (UTC) |
Skyhigh CASB is currently degraded, Customer email delivery may be temporarily delayed.
Incident #shn_mvc_10544: GovCloud - Service Degradation
| Status: | Resolved |
| Start: | 19/Aug/2024 17:30 (UTC) |
| End: | 20/Aug/2024 14:58 (UTC) |
Skyhigh CASB is currently degraded. Dashboard login is not accessible via SSO.
Incident #shn_mvc_10542: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 06/Aug/2024 04:10 (UTC) |
| End: | 06/Aug/2024 05:26 (UTC) |
Skyhigh CASB is currently degraded, Dashboard is not accessible for select customers.
Incident #shn_mvc_10541: US SuperPOP - Service Degradation
| Status: | Resolved |
| Start: | 04/Aug/2024 02:48 (UTC) |
| End: | 04/Aug/2024 05:22 (UTC) |
Skyhigh CASB is currently degraded. Some of the event processing may be delayed
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